Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Austin Moten

Kathleen,GA

Summary

Good quality experience with remote work , great with member and provider servicing in healthcare dept , great experience using healthcare systems for medical authorizations , medical claims and billing.

Overview

2025
2025
years of professional experience

Work History

Customer experience representative

Wellcare/Teleperformance
  • Used Citrix to help providers locate information on claims
  • Used ICarepath to help providers with information on claims
  • Used sensentia to help providers with information on claims
  • Completed assisting providers with multiple systems at once.

Customer Service Representative

Conduent, Concentrix
  • Helped customers with needs on every call
  • Showed empathy and compassion to assist customers
  • Maintained good pace on every call to help customers and match company quotas
  • Utilized multiple systems at once to complete calls with customers.

Equipment Cleaner/ Quality Control

Global Technologies Inc
  • Successfully led key projects which resulted in [positive outcome]
  • Led team of [Number] [Job title]s engaged in delivering assistance to customer service department on daily basis
  • Cleaned equipment along the lines of monitors, keyboards, computers, etc
  • Highly involved in shipment orders in partnerships with Dell, Cox, and much others.

Customer Service Representative

First Source Advantage
08.2023 - 09.2024
  • Experience using Genesys , salesforce , PEGA , UMK2 , QNXT
  • Experience with Healthcare services , provider services , medical coding , medical authorizations and Member services
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High school Diploma -

Houston County High School
Warner Robins, GA
06.2014

Skills

  • Medical authorization
  • Medical coding
  • Using multiple CPU systems at once
  • Reading and interpreting Claims
  • Familiar with work from home equipment
  • Quality control understanding

  • Using hand tools
  • Trimming and edging flower beds
  • Windows
  • Citrix
  • Sensentia
  • Product sealing
  • Materials handling and transport
  • Manufacturing and warehouse procedures
  • OSHA training
  • Material handling

Timeline

Customer Service Representative

First Source Advantage
08.2023 - 09.2024

High school Diploma -

Houston County High School

Customer experience representative

Wellcare/Teleperformance

Customer Service Representative

Conduent, Concentrix

Equipment Cleaner/ Quality Control

Global Technologies Inc

Similar Profiles

CREATE PROFILE
Austin Moten