Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Moya

San Angelo,TX

Summary

Dedicated and resilient team leader and servant with 5 years of experience in customer service and workforce management across the insurance and retail sectors. Proven ability to build and manage client relationships, ensuring optimal coverage and satisfaction. Skilled in leading teams to achieve operational goals and enhance service delivery. Over 5 years of experience in ranch/land management and maintenance. Often recognized for dedication to employees and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Agent

Family Powersports
08.2024 - Current
  • Analyzed client needs and recommended appropriate coverage options to ensure comprehensive protection
  • Prospected and generated leads through various channels such as referrals, networking events, and cold calling
  • Built strong relationships with clients through consistent communication and excellent customer service
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Insurance Agent

Texas Farm Bureau - Insurance Agents
03.2024 - 09.2024
  • Built strong relationships with clients by delivering exceptional customer service and promptly addressing their inquiries or concerns
  • Conducted thorough risk assessments for potential policyholders to accurately determine coverage requirements
  • Utilized CRM software to track client interactions, manage leads, and maintain accurate records of policies sold

Estore Lead

HEB
07.2022 - 04.2024
  • Oversaw daily operations of a high-volume retail store, ensuring efficient and smooth workflow
  • Managed a team of 100+ employees, providing guidance, training, and performance evaluations
  • Developed employee schedules that balanced workload requirements while minimizing overtime expenses
  • Developed comprehensive training programs for new hires as well as ongoing professional development initiatives for existing staff members

Curbside Specialist

HEB
12.2020 - 08.2022
  • Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
  • Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
  • Implemented training programs for new hires to ensure they were equipped with the necessary knowledge and skills to excel in their roles

Ranch Hand/Laborer

Comanche Springs Ranch
05.2016 - 08.2021
  • Managed ranch land. Included spraying mesquite, operating skid steer, range maintenance, operating water pump, vehicle/equipment repair.
  • I managed a crew of workers to spray mesquites. Worked with ranch owner to formulate a plan to get each pasture sprayed in timely manner.
  • Assessed and implemented plans and goals with ranch foreman to tackle daily tasks and future tasks for the overall improvement of the ranch

Golf Course Attendant

Concho Springs Golf Course
05.2020 - 12.2020
  • Performed routine maintenance tasks such as mowing, edging, and trimming to ensure the golf course was in pristine condition
  • Operated various equipment including lawn mowers, trimmers, and blowers to maintain the appearance of fairways, greens, and roughs
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service

Ranch Foreman

Kickback ranch
08.2019 - 08.2020
  • Worked as a ranch hand/laborer for a exotic game ranch.
  • The ranch consisted of an abundance of big wild game including elk, gemsbok, scimitar, kudu, zebra, trophy sheep, gazelle, axis, trophy whitetail, etc.
  • We managed the feeders, water, fixed fence, fixed leaks, pushed brush piles.
  • Managed and worked with other businesses to trap and haul exotics.

Education

Some College (No Degree) - Criminal Justice

Angelo State University
San Angelo, TX

Skills

  • Workforce management
  • Leadership
  • Communication skills
  • Team Management
  • Strategic Planning
  • Heavy equipment operation
  • Microsoft Excel
  • Leadership
  • Presentation Skills
  • Landscaping
  • Facilities maintenance
  • Process Improvement
  • CRM Software
  • Wild game management
  • Relationship Management
  • Public speaking

Certification

  • Property & Casualty License
  • TABC Certification
  • Life Insurance License
  • Life & Health Insurance License
  • Food Handler Certification

Timeline

Insurance Agent

Family Powersports
08.2024 - Current

Insurance Agent

Texas Farm Bureau - Insurance Agents
03.2024 - 09.2024

Estore Lead

HEB
07.2022 - 04.2024

Curbside Specialist

HEB
12.2020 - 08.2022

Golf Course Attendant

Concho Springs Golf Course
05.2020 - 12.2020

Ranch Foreman

Kickback ranch
08.2019 - 08.2020

Ranch Hand/Laborer

Comanche Springs Ranch
05.2016 - 08.2021

Some College (No Degree) - Criminal Justice

Angelo State University

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Austin Moya