Austin Nicholson
Greer,SC
Summary
Driven by a commitment to excellence, I leveraged my expertise in Customer Relationship Management and strong multitasking abilities to enhance support services at Michelin Tire. By optimizing workflows and fostering client trust, I significantly improved incident resolution efficiency. My background also includes training and coaching teams at Cheddars Restaurant, underscoring my ability to deliver superior customer experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Quality Support Specialist
Michelin Tire
Greenville, SC
05.2024 - 08.2024
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Server
Cheddars Restaurant
Greenville, SC
05.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - Diploma
Byrnes High School
Duncan, SC06.2023
Skills
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
Certification
Fork lift
Timeline
Quality Support Specialist
Michelin Tire
05.2024 - 08.2024
Server
Cheddars Restaurant
05.2023 - 05.2024
High School Diploma - Diploma
Byrnes High School