Austin Noel
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
WB Mason
10.2022 - Current
- Booking Carriers on Company Freight.
- Prospecting New Companies
- Giving Freight Quotes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Logistic Account Executive
Total Quality Logistics
10.2022 - 11.2024
- Booking Carriers on Company Freight.
- Prospecting New Companies
- Giving Freight Quotes
- Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
- Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
- Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
- Streamlined operations by implementing efficient logistics strategies and processes.
- Proactively identified potential bottlenecks in supply chain processes and implemented corrective measures.
Field Service Technician
Spectrum
05.2021 - 08.2022
- Installing and repairing internet and cable services across Volusia and Flagler counties.
- Assisting customers with IT and questions related to a variety of issues
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
Juvenile Correctional Officer
Florida Department of Juvenile Justice
08.2019 - 04.2021
- Monitoring protecting and counseling juvenile offenders
- Ensuring a safe environment for both youth and officers
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided necessary support for educational programs, ensuring access to academic resources for all residents.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Supervised youth's daily activities for school, meals, and recreation time.
- Assisted in the coordination of facility-wide events and activities that encouraged positive engagement among residents.
- Conducted room searches to prevent contraband from entering the facility, maintaining a safe living environment for all residents.
Guest Service Specialist
Smart Contact
07.2018 - 07.2019
- Assisting customers in scheduling service appointments and reaching out to representatives at multiple dealerships across the country
- Selling and reserving rooms in a local health spa
- Contacting businesses with improvement opportunities
Insurance Agent
Teletech
08.2017 - 06.2018
- Selling the best insurance policy for the customer needs
- Helping customers to find the most effective insurance policies for their needs
- Ensuring customer satisfaction with honest and accurate information
- Protecting customer information and company security
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Laborer
Noel's Flooring
06.2008 - 06.2017
- Setting up sales with new customers and companies
- Installing flooring, tile setting and carpeting
- Worksite and materials preparation and clean-up
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Guest Service Specialist
Autopoint
01.2015 - 04.2017
- Scheduling service appointments on behalf of multiple dealerships
- Completing Customer Satisfaction surveys on behalf of multiple dealerships
- Planning and organizing multiple events each month to help with team morale
Cashier, Truck Specialist
Save-A-Lot
12.2013 - 02.2015
- Providing accurate financial transactions
- Providing satisfactory customer service
- Unloading and arranging product from supply truck
- Maintaining a clean and safe working environment
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Recruit
United States Marine Corps
08.2012 - 02.2013
Service Staff, Deliveryman
Ice Cream Bars
01.2008 - 01.2009
- Selling product
- Repairing vehicles and refrigerators
- Delivering product
Education
High School -
Flagler/Palm Coast High School
Palm Coast, Florida06.2011
High School - undefined
Atlantic High School
Port Orange, FL11.2010
Skills
- Certified cable technician
- D Class Security License
- Training in missing child protocols
- Spanish
- Proficient in Microsoft Word and Office applications
- Experience in all aspects of InContact and other call center programs
- Facilitating team morale through events
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
Accomplishments
- Honor Roll throughout primary education.
- Insurance Licenses for Life, Health, and Personal Lines
- ASVAB score of 97 out of 99
Timeline
Customer Service Representative
WB Mason
10.2022 - Current
Logistic Account Executive
Total Quality Logistics
10.2022 - 11.2024
Field Service Technician
Spectrum
05.2021 - 08.2022
Juvenile Correctional Officer
Florida Department of Juvenile Justice
08.2019 - 04.2021
Guest Service Specialist
Smart Contact
07.2018 - 07.2019
Insurance Agent
Teletech
08.2017 - 06.2018
Guest Service Specialist
Autopoint
01.2015 - 04.2017
Cashier, Truck Specialist
Save-A-Lot
12.2013 - 02.2015
Recruit
United States Marine Corps
08.2012 - 02.2013
Laborer
Noel's Flooring
06.2008 - 06.2017
Service Staff, Deliveryman
Ice Cream Bars
01.2008 - 01.2009
High School - undefined
Atlantic High School
High School -
Flagler/Palm Coast High School