Ryan Cuyler
Camillus,NY
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Always willing to learn to adapt, learn and grow and be as resourceful as possible.
Overview
15
15
years of professional experience
Work History
Field Technician
Verizon
Liverpool, New York
10.2018 - Current
- Troubleshot and repaired fiber optic systems.
- Ensured that safety standards were met during installation processes.
- Set up modems and other hardware with necessary cables.
- Spliced cables with hand tools, epoxy or mechanical equipment.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Communicated with customers to access work areas and explain work.
- Organized and coordinated resources required for successful completion of jobs.
- Provide customer education to help assist customers with the best possible experience.
Material Handler
Packaging Corp of America
Liverpool, New York
12.2017 - 10.2018
- Loaded and unloaded trucks with appropriate material handling equipment.
- Managed work area cleanliness by following company guidelines for organization.
- Performed numerous tasks, machine operation, cleaning, separating, and organizing materials
Route Driver
Aramark
Syracuse, New York
04.2017 - 12.2017
- Maintained professional appearance and attitude at all times while representing the company.
- Managed time effectively to meet or exceed daily delivery quotas and performance goals.
- Coordinated with dispatch and logistics teams to optimize delivery routes and schedules.
Field Technician
Bonded Filter Company
Syracuse, NY
09.2016 - 04.2017
- Route service driver to multiple stores servicing the heating and air conditioning units air filtration
- Built and maintained successful relationships with customers
Field Technician 5
Time Warner Cable
Oswego, NY
04.2011 - 06.2016
- Installation and service technician in cable systems including cable boxes, phone systems, internet services, and security systems
- Resolved product issues and shared benefits of new technology
- Managed quality communication, customer support and product representation for each client
Machine Operator
Packaging Corporation of America
Liverpool, NY
01.2010 - 02.2011
- Performed numerous tasks, machine operation, cleaning, separating, and organizing materials
Education
High School Diploma -
John C. Birdelbough
Phoenix01.2006
Skills
- Customer service-oriented
- Strong attention to detail
- Troubleshooting
- Responsible and reliable
- Decisive
- Critical thinker
- Patient and diligent
- Exceptional telephone etiquette
- Certified Cable Technician
- Excellent problem solver
- Workplace safety
- Performance optimization
- Project management
- Equipment installation
- Professional communication
- Conflict management
Accomplishments
- Exceeded requirements for monthly bonuses each month
- Received exceptional feedback for customer experience on a regular basis.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of customers.
Timeline
Field Technician
Verizon
10.2018 - Current
Material Handler
Packaging Corp of America
12.2017 - 10.2018
Route Driver
Aramark
04.2017 - 12.2017
Field Technician
Bonded Filter Company
09.2016 - 04.2017
Field Technician 5
Time Warner Cable
04.2011 - 06.2016
Machine Operator
Packaging Corporation of America
01.2010 - 02.2011
High School Diploma -
John C. Birdelbough