Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Austin Ortega

Austin Ortega

Broken Arrow

Summary

Hardworking and strong and effective problem-solver. Experienced with assessing vehicle conditions and advising on necessary repairs. Utilize my technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships, maintaining high levels of satisfaction and achieving performance goals.


Overview

9
9
years of professional experience

Work History

SERVICE ADVISOR

Jackie Cooper Imports
02.2022 - Current
  • Document, monitor and invoice repair orders and purchase orders maintaining compliance to factory requirements.
  • Ensure and maintain client relations, that they meet and exceed standards.
  • Maintain accurate recordings and timestamps of work in progress relaying all information to clients.
  • Streamline service center operations through cross-departmental coordination, ensuring optimal workflow and timely completion of repair orders.
  • Promoted from Infiniti location to Mercedes location.

OWNER

Lightning Delivery
03.2021 - 01.2022
  • Personally managed everything entailed such as hiring and training contractors, payroll, accounting, tracking and maintaining company fleet vehicles.
  • Led courier operations across 20+ locations.
  • Orchestrated business expansion by establishing strategic B2B partnerships and optimizing delivery routes across multiple service areas.

ASSISTANT STORE MANAGER

Discount Tire
10.2019 - 03.2021
  • Organize and lead daily team and marketing meetings.
  • Monitor, evaluate and mentor internal staff with training and ensure training requirements are met.
  • Guide and direct workflow operations.
  • Lead team of 15 technicians maintaining cost-efficient and effective work schedules for our store.
  • Promoted from apprentice to assistant store manager.

SERVICE COORDINATOR-INVENTORY MANAGER

Discount Tire
12.2015 - 09.2019
  • Promoted from lead tech to inventory/apprentice manager in 2018.
  • Remove and install wheels, tires and sensors to customers' vehicles ensuring all safety practices are followed.
  • Perform safety and calibration inspections of all tools and machines.
  • Inventory control and data entry of new and old products, tracking and organizing supplies preventing discrepancies.
  • Order tools and supplies to meet the day-to-day needs of the store.
  • Promoted from base level technician to lead tech in 2017.

Education

Diploma -

Volcano Vista High School
Albuquerque, NM

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Central New Mexico College
Albuquerque, NM

Skills

  • Customer Service
  • Problem Solving
  • Mechanical Tools
  • Maintenance
  • Adaptability
  • Team Management
  • Inventory Management
  • Microsoft Office
  • Google Applications
  • SAP, REYNOLDS AND CDK

Interests

My life revolves around my family im the father 4 kids ages 4 and younger I am from New mexico so we grew up going off road in mountains and desert My wife and I volunteered for Younglife were we met as well We love everything involving being outdoors

Timeline

SERVICE ADVISOR

Jackie Cooper Imports
02.2022 - Current

OWNER

Lightning Delivery
03.2021 - 01.2022

ASSISTANT STORE MANAGER

Discount Tire
10.2019 - 03.2021

SERVICE COORDINATOR-INVENTORY MANAGER

Discount Tire
12.2015 - 09.2019

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Central New Mexico College

Diploma -

Volcano Vista High School

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Austin Ortega