Austin Payne
Monroe,NC
Summary
Knowledgeable Field Technician with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.
Overview
12
12
years of professional experience
Work History
Fire Alarm Installation and Service Technician
Cemco Systems
Charlotte NC
07.2023 - Current
- Successfully Project Managed multiple projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for blueprint installations or retrofits according to code requirements.
- Troubleshot complex technical issues during installation or service calls, providing rapid resolution for minimal downtime of affected systems.
- Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
Travel Field Technician
Ryback&Ryback
Charlotte, NC
08.2021 - 07.2023
- Ensured accurate and complete shrink sleeve seaming, inspection and cutting machine installations by closely following manufacturer guidelines while also adhering to industry best practices.
- Organized displays and demonstrations of machines at trade shows.
- Performed machine troubleshooting onsite at customer locations and remotely via phone support.
- Continuously updated technical knowledge through training sessions, workshops, and self-directed learning to provide exceptional service to clients.
- Assisted in training new operators on company procedures, equipment handling techniques, and troubleshooting methods to enhance overall team performance.
Wind Technician 1
Duke Energy
Dodge City, Kansas
03.2020 - 08.2021
- Provide excellent maintenance and repair on a wind farm consisting of 73 2.5-Megawatt wind turbines during normal work hours as well as reporting for overnight on-call hours that require a technician's support
- Receive and organize all shipping materials in the warehouse as well as deliver all material supplies throughout the wind farm to coworkers and third-party contractors
- Safely handle and repair all 120V, 230V and 690 volt electrical systems throughout the wind farm and the substation to keep all turbines running at peak performance
- Remove and replace small/large mechanical components and motors throughout the wind turbine with the correct procedures and operating tools to ensure there was no injury and none of the equipment was damaged
- Report all use of materials, the process in which the job was accomplished as well as any extra findings or any safety adjustments that could be added to better the procedure
Wind Technician 1
World Wind & Solar
Tehachapi, California
05.2019 - 03.2020
- Provided excellent wind farm site support to first-party technicians for any work that required an extra technician for assistance in any and all tasks
- Responsible for adequate torquing on multiple sets and sizes of bolts throughout the wind turbine
- Checking oil on multiple yaw motors and the main gearbox making sure there was a sufficient amount of oil to sustain proper lubrication and prevent excessive wear or damage
- Being in charge of collecting tools for daily work tasks and making sure all tools were accounted for going up/coming down tower as well as loading the lift bags for up tower maintenance or repair
- Accounting for all supplies from the day then staging new supplies from inventory for the next days' work tasks
- Making sure all oil, grease and any other debris was cleaned on flange decks as well as inside the tower nacelle
Electrical Technician Internship
Cemco Systems Inc.
Charlotte, North Carolina
05.2018 - 08.2018
- Responsible for demolition and assembly of all electrical systems as well as control panels and circuit boards while maintaining comprehension of the schematic diagrams for further troubleshooting purposes
- Assisted in the assembly of all electrical piping through interpretation of blue prints while performing physical labor duties exerting forces to carry up to 50 pounds on a regular basis
- Capable of handling pressure to meet deadlines for inspections and handle multiple priorities with exposure to noise, equipment movement hazards, possible electric shock and temperature extremes
- Assisted in the generator application through residential application while dealing with high voltage/low voltage management and troubleshooting
Work Study Kitchen
Iowa Lakes Community College
Estherville, Iowa
08.2017 - 05.2018
- Provide quick friendly customer service as well as managing all cooking and cleaning projects throughout the work environment
- Physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Service Technician
SKYWAY TIRE
Monroe, North Carolina
10.2016 - 08.2017
- Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers with respect throughout their service experience
- Properly manage tire changes, balancing as well as working with a certified coworker on tire alignment tasks
- Manage, clean and service all vehicle lifts, tire changing equipment and tire balancing machines as well as restocking all balancing weights
- Receive and organize all orders/shipments while also managing inventory of all assets throughout the workday making sure all employees have adequate supplies and properly working tools
- Capable of handling pressure to meet deadlines and handle multiple priorities while maintaining a proper and clean work environment
Surveying Technician
Providence Land Group
Waxhaw, North Carolina
08.2015 - 10.2016
- Surveyed Duke Energy, residential and commercial job sites by operating GPS surveying equipment throughout the job site, meeting any deadlines that were set for that day
- Responsible for the transport of the equipment to all job sites and delivering all legal documents in an orderly and timely fashion to customers, engineers, courthouses and any other associates through the company
- Performed physical labor duties exerting forces to carry up to 70 pounds through rough wooded terrain frequently
Warehouse Associate/Truck Driver
Fortiline Waterworks
Rock Hill, South Carolina
10.2014 - 08.2015
- Drove/delivered purchased goods and products to job sites as well as private customers while exhibiting the most friendly and prompt customer service
- Responsible for the load/unload of stock by forklift while keeping track of all inventory, taking care to make sure all numbers and stock were in order
- Operated the register at the front desk while collecting and packaging orders for walk-in customers while keeping the warehouse in a neat and orderly fashion
Cashier /Front Lot Representative
AutoBell Car Wash
Indian Trail, NC
08.2012 - 05.2014
- Providing excellent customer service
- Detailing, applying armor all and tire shine, cleaning windows and vacuuming cars to customers approval
- Salesman for wash packages as well as managing the register for all sales
- Responsible for pulling customer cars in and out of the wash in a safe manner as well as pulling the customer cars around for an additional vacuum or wash if needed
- Refilling all supplies throughout inventory at the end of the day
Education
Associate of Applied Science - Wind Energy & Turbine Technology
Iowa Lakes Community College
Estherville, Iowa05.2019
General Education -
South Piedmont Community College
Monroe, North Carolina05.2016
High School Diploma -
Parkwoood High School
Monroe, North Carolina05.2014
Skills
- OSHA 10
- Electrical Components
- Torque Mechanical & Electronic
- Torque Theory
- Schematic Reading
- Workplace Safety Protocol
- Tools at Height
- SCADA Communication Systems
- Service Reporting & Documentation
- Meter Certification
- Routinely Lift Up to 60lbs
- Climb Ladders 300ft (Unassisted)
- Hand Tool Safety
- Zero Drop Philosophy
- First Aid/AED/CPR Certified
- Electric Tool & Tool Safety
- Work at Height and Rescue
- Organized
- Dedicated
- Focused
Volunteer Experience
- Spiritus, Oak Island, North Carolina, Community Service - Team Camps and Missions
- Carolina Cross Connection, Asheville, North Carolina, Community Service - Team Camps and Missions
- Western United Methodist Conference, Bahamas, Community Service - Team Camps and Missions
- Team Effort, Copperhill, Tennessee, Community Service - Team Camps and Missions
- Passport Mission, Mercer, Georgia, Community Service - Team Camps and Missions
- Group Work Camps, Beaufort, South Carolina, Community Service - Team Camps and Missions
- Volunteer work, Helped serve meals at local homeless shelter, Worked at local food bank, Visited elderly shut-in's every Christmas, Participated in meal packing events for foreign countries bi-annually, Participated in Operation Christmas Child, Volunteered to clean up trash around the community
Timeline
Fire Alarm Installation and Service Technician
Cemco Systems
07.2023 - Current
Travel Field Technician
Ryback&Ryback
08.2021 - 07.2023
Wind Technician 1
Duke Energy
03.2020 - 08.2021
Wind Technician 1
World Wind & Solar
05.2019 - 03.2020
Electrical Technician Internship
Cemco Systems Inc.
05.2018 - 08.2018
Work Study Kitchen
Iowa Lakes Community College
08.2017 - 05.2018
Service Technician
SKYWAY TIRE
10.2016 - 08.2017
Surveying Technician
Providence Land Group
08.2015 - 10.2016
Warehouse Associate/Truck Driver
Fortiline Waterworks
10.2014 - 08.2015
Cashier /Front Lot Representative
AutoBell Car Wash
08.2012 - 05.2014
General Education -
South Piedmont Community College
High School Diploma -
Parkwoood High School
Associate of Applied Science - Wind Energy & Turbine Technology
Iowa Lakes Community College