AUSTIN PAYNE
Folsom,CA
Summary
Motivated and goal-oriented professional transitioning into sales with a strong foundation in communication, relationship-building, and problem-solving. Known for quickly learning new systems, staying organized, and delivering exceptional customer experiences. Eager to apply a growth mindset and a strong work ethic to drive revenue, support clients, and contribute meaningfully as an Account Executive with Toast.
Overview
14
14
years of professional experience
Work History
General Manager
Relish Burger Bar
10.2021 - Current
- Directed daily operations to ensure efficient service and adherence to quality standards.
- Implemented staff training programs, enhancing team performance and customer satisfaction.
- Cultivated a positive work environment through effective communication and conflict resolution techniques.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
Gaslight Co.
01.2019 - 10.2021
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs, enhancing team performance and customer service standards.
- Analyzed sales trends, adjusting menu offerings to maximize profitability and customer satisfaction.
Head Recruiter
NORCAL Ambulance
11.2017 - 01.2019
- Developed and implemented strategic recruiting initiatives to attract top-tier talent.
- Improved candidate selection by implementing a data-driven recruitment strategy.
- Leveraged applicant tracking systems to manage candidate pipelines and track recruitment metrics.
Bartender
Relish Burger Bar
05.2014 - 08.2017
- Crafted and served diverse cocktails and beverages in high-volume settings.
- Developed signature drink recipes, enhancing customer experience and bar menu offerings.
- Provided exceptional customer service, fostering repeat business through positive interactions.
Paid On-call Firefighter
Cal Fire
12.2011 - 11.2014
- Responded to emergency calls, executing firefighting techniques to protect lives and property.
- Collaborated with team members during fires, ensuring effective communication and coordinated efforts on the scene.
- Led community outreach programs, educating residents on fire safety and prevention measures.
Fine Dining Server
Marisol at The Cliffs
09.2011 - 11.2014
- Delivered exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure accurate food presentation and quality standards.
- Implemented upselling techniques resulting in increased revenue per table served.
Education
High School Diploma -
CRFA
Sacramento, CA07.2014
High School Graduate - undefined
Oak Ridge High School
El Dorado Hills, CA05.2009
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
Relish Burger Bar
10.2021 - Current
Restaurant Manager
Gaslight Co.
01.2019 - 10.2021
Head Recruiter
NORCAL Ambulance
11.2017 - 01.2019
Bartender
Relish Burger Bar
05.2014 - 08.2017
Paid On-call Firefighter
Cal Fire
12.2011 - 11.2014
Fine Dining Server
Marisol at The Cliffs
09.2011 - 11.2014
High School Graduate - undefined
Oak Ridge High School
High School Diploma -
CRFA