Austin Peak
Lexington,SC
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledgeable leader and dedicated problem solver. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Cedarcrest Village Apartments
06.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed projects from procurement to commission.
- Negotiated and managed third-party contracts related to project deliverables.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Leasing Supervisor
Brook Pines Apartments
11.2019 - 06.2020
- Toured available apartments to lease and maintain high occupancy rates
- Processed and verified applications in a timely manner, corresponded all communication between the office and any applicants
- Handled de-escalation of resident issues
- Correspondence, emails, and letters for management to communicate with residents and contractors
- Resolved ledger inquiries such as but not limited to renewal rates, waiving late fees, abatements, etc
- Assisting management with HR actions regarding new hires and using E-verify for applicants
- Train new staff and ensure that all fair housing laws are acted in accordance, along with Leasing pad and Yardi
- Purchase Ordering for tools, inventory, and vendors
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Property Manager
Laurel Woods Apartments
09.2018 - 11.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Maintenance Technician Coordinator
Killian Lakes Apartments
04.2015 - 09.2018
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Collaborated with other departments to verify completion of maintenance tasks.
- Procured pricing information from various vendors to support cost-effective purchasing.
Education
Diploma -
Blythewood High School
05.2013
Certified Pool Operator -
CPO
Skills
- Application Process Proficiency
- Tenant Issue Resolution
- Policy Enforcement
- Staff Management
- Housing Regulations
- Contract Negotiation
- Activity Planning
- Marketing and Advertising
Timeline
Assistant Property Manager
Cedarcrest Village Apartments
06.2020 - Current
Leasing Supervisor
Brook Pines Apartments
11.2019 - 06.2020
Assistant Property Manager
Laurel Woods Apartments
09.2018 - 11.2019
Maintenance Technician Coordinator
Killian Lakes Apartments
04.2015 - 09.2018
Diploma -
Blythewood High School
Certified Pool Operator -
CPO
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