Ashley Soltau
Syracuse
Summary
Results oriented team player able to work independently through own initiative. Strong interpersonal, communication, and analytical skills.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Swiss Village Apartments
03.2025 - Current
- Receptionist
- Cash handling
- Scanning checks
- Processing payments
- Filing
- Virtual tours
- Tours
- Emailing
- Lease Renewals
- Maintenance Requests
- National Grid transfers
- Inspections
Receptionist/Activity Assistant
Brookdale Senior Living
12.2024 - Current
- Answering phone calls
- Call backs
- Data Entry
- Assisting with Residents
- Doing activities with the Residents
Private Care
Access
05.2023 - Current
- Feeding
- Changing the urinal bag
- Lifting him in bed with his lift
- Undressing him
- Bringing him on outings
Evening Administrator Assistant
Ronald McDonald House
Syracuse
11.2023 - 09.2024
- Company Overview: Syracuse, NY
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Arranged conference rooms and facilities to prepare for meetings.
- Developed and maintained spreadsheet and administrative processes to improve organizational accuracy and efficiency.
- Managed filing system, entered data and completed other clerical tasks. Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Syracuse, NY
EAAP REP 2
National Grid
Syracuse
01.2020 - 09.2024
- Company Overview: Syracuse, NY
- Training new Reps that came onto the Team
- Acting Supervisor when Supervisor was out
- Monthly Reporting
- Processing payments
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of.
- Responded to customer questions via telephone and written
- Collected, arranged, and input information into database system. Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Syracuse, NY
Education
C.W Baker High School -
C.W Baker High School
01.2009
Skills
- Time management
- Communication skills
- Problem solving
- Data entry
- Scheduling appointments
- Medical equipment operation
- Errand running
- Emotional support
- Transportation services
- Housekeeping tasks
- Records maintenance
- Relationship building
- Client transportation
- Adaptability and flexibility
- Basic housekeeping
References
Upon Request
Volunteer Experience
- CNY Hope, Feeding the Homeless, 01/01/01, Current
- Nursing Homes in Syracuse, Making Christmas trees for Holidays, 01/01/20, 01/01/23
Timeline
Assistant Property Manager
Swiss Village Apartments
03.2025 - Current
Receptionist/Activity Assistant
Brookdale Senior Living
12.2024 - Current
Evening Administrator Assistant
Ronald McDonald House
11.2023 - 09.2024
Private Care
Access
05.2023 - Current
EAAP REP 2
National Grid
01.2020 - 09.2024
C.W Baker High School -
C.W Baker High School