Austin Perez
Corpus Christi
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Ambitious IT Technician consistently exceeds client expectations by proactively tracking and resolving faults and complaints. Accurately triages and delegates all incoming tickets. Confirms either personal resolution or correct assignment of each and every customer issue.
Service-oriented Team Trainer passionate about team-building. Well-versed in adapting to new and challenging situations. Direct and honest leader with a disciplined approach.
Skilled team trainer successful at cultivating strong teams. Highly effective at helping employees provide first-rate service to customers and understand all positions. Bringing several years' experience and a flexible, outgoing mentality.
Industrious Team Trainer proficient in all facets of operations. Adept at training new employees and cross-training existing employees to handle dynamic business demands. Bringing several years of experience and drive for performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Junior IT tech
360 solutions
Corpus Christi
07.2025 - Current
- Diagnosed hardware and software issues for various client systems.
- Installed and configured operating systems and applications for users.
- Provided technical support to employees via phone, email, and in-person.
- Assisted in maintaining network infrastructure and security protocols.
- Collaborated with team members to resolve technical problems efficiently.
- Trained new staff on IT policies and best practices for equipment use.
- Managed inventory of IT equipment and ensured proper storage conditions.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
Team Trainer
Taco Bell
Corpus Christi
07.2023 - Current
- Trained new team members on operational procedures and customer service standards.
- Facilitated regular training sessions to enhance team skills and product knowledge.
- Developed training materials to support ongoing staff development and engagement.
- Assessed team performance and provided constructive feedback for improvement.
- Coordinated with management to align training programs with company goals.
- Implemented best practices to optimize workflow and improve service efficiency.
- Supported team morale through motivational activities and recognition programs.
- Ensured compliance with health and safety regulations during training sessions.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided guidance to team members on best practices in customer service.
- Recommended strategies for improving overall efficiency of the team's workflow processes.
- Conducted team training sessions, providing instruction on effective communication and problem-solving techniques.
- Assessed progress of employees during training programs, providing feedback as needed.
- Maintained up-to-date knowledge of relevant technologies used by the organization.
- Demonstrated job-specific tasks and explained policies to many associates each quarter.
- Created individual learning plans to address gaps in employee knowledge and skillsets.
- Provided support to other trainers in delivering courses or workshops as needed.
- Monitored quality assurance metrics throughout the training process, ensuring accuracy of information provided.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Inspected incoming shipments for damage and discrepancies.
- Collaborated with team members to maintain efficient workflow.
- Assisted in inventory management by tracking product quantities.
- Reported equipment malfunctions to maintenance personnel promptly.
- Lifted heavy objects by hand or by using power hoist.
- Organized stock in warehouse shelves to ensure efficient product location.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
- Responsible for maintaining a clean work environment free from clutter throughout shift duration.
- Inspected all incoming loads for accuracy against shipping documents.
- Identified discrepancies between what was ordered versus what was delivered promptly informing management if necessary.
- Communicated effectively with transportation companies to resolve delivery issues.
- Engaged in physical lifting of items when necessary, adhering to ergonomic lifting techniques.
- Assisted in organizing the warehouse to optimize space and expedite the retrieval of goods.
Warehouse associate
American Freight Furniture and Mattress
Corpus Christi
09.2019 - Current
- Basic warehouse tasks.
Night Manager
Jack in the Box
Corpus Christi
07.2023 - 07.2024
- Supervised night operations to ensure smooth service and efficient workflows.
- Managed staff schedules and assigned duties to optimize team performance.
- Trained new employees on procedures and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted nightly cash handling and reconciled transactions accurately.
- Collaborated with management on improving night shift processes and performance.
- Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Communicated with management via email or phone message to report issues needing attention.
- Established friendly relationships with regular guests, members and residents.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Scheduled cleaning and maintenance for rooms and equipment.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Oversaw general upkeep of public areas and restrooms.
Education
High school diploma -
Tuloso-Midway High School
Corpus Christi, TXSkills
- American Sign Language
- Warehouse Experience
- Shipping & Receiving
- Order Picking
- Team leadership
- Problem solving
- Inventory management
- Workflow optimization
- Effective communication
- Training development
- Constructive feedback
- Employee training
- Health and safety compliance
- Team motivation
- Organizational skills
- Cross-training skills
- New employee training
- Compliance standards
- Employee presentations
- Cross-training
- Task delegation
- Learning styles
- Food safety understanding
- Customer service
- Reliability and punctuality
- Decision-making
- Continuous improvement
- Product knowledge
- Team leadership and supervision
- Opening and closing processes
- Active listening
- Role modeling
- Cleaning and sanitation
- Verbal and written communication
- Corporate goals and targets
- Quality assurance controls
- Staff education and training
- Kitchen sanitation
- Food safety
- Team collaboration
- Cash handling
- Safe food handling
Certification
Driver's License, 03/01/20, 11/01/26, Texas driver's license
Hashtag
#readytowork
Timeline
Junior IT tech
360 solutions
07.2025 - Current
Team Trainer
Taco Bell
07.2023 - Current
Night Manager
Jack in the Box
07.2023 - 07.2024
Warehouse associate
American Freight Furniture and Mattress
09.2019 - Current
High school diploma -
Tuloso-Midway High School