Austin Phillips
Staten Island,NY
Summary
Accomplished Communications Specialist with a proven track record at Marine Corps Base Camp Pendleton, enhancing brand identity and stakeholder engagement through strategic internal communications and crisis management. Skilled in media relations and event coordination, I excel in creating impactful content and fostering strong professional networks. Demonstrated ability to boost lead generation and customer satisfaction, showcasing exceptional organizational and problem-solving abilities.
Energetic professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Strategic with extensive corporate experience developing and implementing innovative digital, internal and external communication strategies. Presents advanced writing, strategic planning and corporate communications skills. Committed to supporting company's initiatives and programs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Specialist
Marine Corps Base Camp Pendleton
08.2021 - 11.2024
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Collaborated with journalism and marketing teams to compile information and align company messaging.
- Answered client queries and complaints to provide strong customer service.
- Advised senior management on communication risks and opportunities, influencing strategic decisions.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Gym Receptionist
Powerhouse Gym Sports Club
12.2018 - 03.2019
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Education
High School Diploma -
Tottenville High School
Staten Island, NY06-2020
Skills
- Internal communications
- Event coordination
- Social media management
- Marketing
- Media relations
- Event execution
- Strategy implementation
- Crisis management
- Business writing
- Copyediting
- Proofreading
- Organizational skills
- Problem-solving
Accomplishments
- Supervised team of 10-20 Marine corps personal members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved the rank of non commissioned officer(E-4)in the united states marine corps.
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification
- OSHA Certified
- First Aid Certification
Languages
English
Full Professional
Timeline
Communications Specialist
Marine Corps Base Camp Pendleton
08.2021 - 11.2024
Gym Receptionist
Powerhouse Gym Sports Club
12.2018 - 03.2019
- Cisco Certified Network Associate (CCNA)
- CompTIA Certification
- OSHA Certified
- First Aid Certification
High School Diploma -
Tottenville High School
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