Austin Pierce
FedEx Freight
Whiteland,IN
18
years of professional experience
Operations Supervisor with a proven track record at FedEx Freight, excelling in performance monitoring and team training. Expert in workflow optimization, I successfully enhanced productivity and compliance, while fostering employee engagement. Adept at decision-making and coaching, I drive operational excellence and ensure high standards in all processes.
Work History
Operations Supervisor
12 Years 8 Months- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained team members on operational procedures and best practices for efficiency.
- Coordinated workflow processes to maximize productivity and reduce delays.
- Analyzed performance metrics to identify areas for improvement and action plans.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Life Guard
5 Years 2 Months- Monitored pool area to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, providing first aid and CPR when necessary.
- Conducted regular safety drills to maintain readiness for potential incidents.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Educated guests on pool rules and safety procedures to promote a safe environment.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
Education
Bachelor of Arts - History
Skills
Operations management
Performance monitoring
Task delegation
Staff supervision
Team Training
Employee development
Workflow optimization
Production
Management
Delegation
Operational planning
Employee engagement
Team leadership
Employee supervision
Decision-making
Coaching and mentoring
Accomplishments
Awarded the Bravo Zulu Award for going above and beyond what was needed to help other centers in need
Timeline
Operations Supervisor
FedEx Freight
12.2013 - CurrentRead More
Life Guard
Abe Martin Lodge
09.2008 - 11.2013Read More
Indiana University, Purdue University Indianapolis
Bachelor of Arts from History
Read More