Austin Pitts
Hurricane
Summary
Dedicated and adaptable professional with experience and strong background in customer service, compliance, and sales-focused roles. Skilled in providing exceptional service, maintaining regulatory standards, and handling diverse needs with professionalism. Recognized for excellent communication skills, and the ability to create a welcoming customer experience. Seeking to bring values of service, integrity, and teamwork.
Overview
8
8
years of professional experience
Work History
Finance and Insurance Manager
Moses Automotive Group
Charleston
06.2025 - Current
- Maintained strict compliance with federal regulations, ensuring accuracy and integrity in all financial transactions.
- Simplified complex information into clear, customer-friendly explanations, strengthening communication and trust.
- Developed strong client relationships through attentive service and consistent follow-up.
- Adapted quickly to changing industry standards while delivering high-quality customer care.
- Developed insurance policies tailored to customer needs and regulations.
- Coordinated with lenders to secure financing for customers efficiently.
Finance and Insurance Manager
Victory Automotive Group
Barboursville
01.2022 - 06.2025
Flight Attendant
PSA Airlines
Charlotte
01.2021 - 09.2021
- Conducted pre-flight safety checks and ensured compliance with FAA regulations to maintain passenger safety.
- Delivered outstanding in-flight service, addressing passenger needs and enhancing overall satisfaction.
- Responded to adversities calmly and effectively, following established safety protocols and collaborating with flight crew.
- Demonstrated flexibility and professionalism during schedule changes, delays, and high-pressure situations.
Client Advisor
Walker Automotive Group
Hurricane
11.2017 - 12.2020
- Delivered personalized customer experiences, emphasizing empathy, listening, and problem-solving.
- Trained and mentored new team members, promoting collaboration and team effectiveness.
- Maintained expertise in product knowledge to ensure accurate guidance and clear communication.
Education
Certificate Of Completion - F&I Sales Dialogue
GSFS
11.2025 - 11.2025
High School -
Saint Albans High School
Saint Albans, WVSkills
- Compliance management
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
- Negotiation skills
- Credit analysis
- Microsoft office
- Loan structuring
- Organizational skills
Timeline
Certificate Of Completion - F&I Sales Dialogue
GSFS
11.2025 - 11.2025
Finance and Insurance Manager
Moses Automotive Group
06.2025 - Current
Finance and Insurance Manager
Victory Automotive Group
01.2022 - 06.2025
Flight Attendant
PSA Airlines
01.2021 - 09.2021
Client Advisor
Walker Automotive Group
11.2017 - 12.2020
High School -
Saint Albans High School