Austin Pool
Manager
Benton,KY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 6 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
McDonald's
10.2022 - Current
- Lead a dynamic team on a daily basis to ensure efficient and fast customer service, emphasizing a positive customer experience resulting in increased positive voice scores
- Demonstrated strong people skills to motivate and engage team members, fostering a positive work environment
- Utilized basic computer skills for various managerial tasks, contributing to the overall operational efficiency of the restaurant
- Implemented effective time management strategies to streamline daily operations, resulting in improved service speed and customer satisfaction
- Displayed adaptability and the ability to work both independently and collaboratively, ensuring smooth operations during peak hours
- Successfully contributed to a notable increase in sales from July to November 2023, surpassing the average monthly revenue
- Key Achievements:
- Introduced and maintained customer service initiatives that positively impacted voice scores, directly correlating with increased customer satisfaction
- Utilized strong leadership and organizational skills to enhance team performance and foster a positive work culture
- Implemented sales strategies resulting in above-average monthly revenue from July to November
- Demonstrated proficiency in basic computer skills to facilitate smooth day-to-day restaurant operations.
Education
High School Diploma -
Marshall County High School
Benton, KY 08.2017 - 05.2020
Skills
Schedule Coordination
Timeline
Restaurant Manager
McDonald's
10.2022 - Current
High School Diploma -
Marshall County High School
08.2017 - 05.2020