Austin Pool
Manager
Benton,KY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 6 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Restaurant Manager
McDonald's
10.2022 - Current
- Lead a dynamic team on a daily basis to ensure efficient and fast customer service, emphasizing a positive customer experience resulting in increased positive voice scores
- Demonstrated strong people skills to motivate and engage team members, fostering a positive work environment
- Utilized basic computer skills for various managerial tasks, contributing to the overall operational efficiency of the restaurant
- Implemented effective time management strategies to streamline daily operations, resulting in improved service speed and customer satisfaction
- Displayed adaptability and the ability to work both independently and collaboratively, ensuring smooth operations during peak hours
- Successfully contributed to a notable increase in sales from July to November 2023, surpassing the average monthly revenue
- Key Achievements:
- Introduced and maintained customer service initiatives that positively impacted voice scores, directly correlating with increased customer satisfaction
- Utilized strong leadership and organizational skills to enhance team performance and foster a positive work culture
- Implemented sales strategies resulting in above-average monthly revenue from July to November
- Demonstrated proficiency in basic computer skills to facilitate smooth day-to-day restaurant operations.
Education
High School Diploma -
Marshall County High School
Benton, KY 08.2017 - 05.2020
Skills
Schedule Coordination
Customer Engagement
Staff Management
Recruitment
Complaint Resolution
Order Delivery Practices
Performance Improvement
Trained in Performance and Wage Reviews
Organization and Prioritization
Promotions Planning
Customer Loyalty
Supervisory Skills
Food Service Background
Shift Management
Timeline
Restaurant Manager
McDonald's
10.2022 - Current
High School Diploma -
Marshall County High School
08.2017 - 05.2020