Austin Radke
Peoria,AZ
Summary
Customer-focused professional with over 10 years of experience in delivering exceptional service, strong client relationships, and leading high-performing teams. Proven track record of professionalism and effective communication, consistently recognized for a commitment to enhancing customer experiences. Identifies client needs and implements solutions that drive satisfaction and loyalty. Passionate about creating positive interactions that contribute to organizational success and client retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart
11.2023 - Current
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support
- Increased customer retention rates, reaching out proactively to address potential issues and offer tailored solutions
- Deliver exceptional customer service by identifying customer needs, recommending solutions, and resolving concerns in a timely and professional manner
- Lead, coach, and develop team members to maintain high service standards and ensure a positive customer experience
- Ensure compliance with company policies, safety standards, and service procedures
- Support hiring, training, and performance evaluations to build a strong, customer-oriented team
Auto Finance Collection Specialist
J.P. Morgan Chase
11.2016 - 03.2020
- Provided customer-centered solutions for delinquent auto loan accounts by understanding financial challenges and offering workable repayment options
- Delivered exceptional customer service in a high-volume call center while maintaining a calm and professional demeanor
- Fostered positive relationships with clients, resolving disputes and clarifying financial obligations
- Utilized analytical and problem-solving skills to determine root causes of non-payment and recommend solutions
- Maintained strict compliance with FDCPA regulations and company policies
- Collaborated with cross-functional teams to streamline workflow and improve customer service experience
Education
Associate Degree - Business
Maricopa Community College
Avondale, AZ07-2023
Skills
- Customer Relationship Management Skills
- Workflow Optimization & Process Integration
- Regulatory Compliance
- Documentation & Case Management Systems
- Time Management in High-Volume Environments
- Conflict Resolution & Problem Solving
- Team Leadership & Development
Certification
CompTIA A+
Timeline
Operations Manager
Walmart
11.2023 - Current
Auto Finance Collection Specialist
J.P. Morgan Chase
11.2016 - 03.2020
Associate Degree - Business
Maricopa Community College