Ashlyn Powers
Eagle Springs,NC
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency, and ensuring regulatory compliance. Strong focus on patient services, team leadership, and consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Pharmacy Operations Manager
Walgreens
Carthage, NC
06.2025 - Current
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Mentoring and coaching pharmacy techs
- Planning and directing the operation of the pharmacy when managers isnot scheduled
- Entering, counting, and dispensing scripts
- Entering and managing insurance claims
- Contacting and working with insurance companies and doctors' offices
- Managing audits and charge backs within the pharmacyResponsible for managing customer concerns and satisfaction
- Administering immunizations and collecting test samples
- Conducted regular audits to ensure accuracy in prescriptions and records.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Coordinated with insurance companies regarding billing issues or payment disputes.
Senior Certified Pharmacy Technician
Walgreens
Carthage, NC
04.2025 - 06.2025
Senior Certified Pharmacy Technician
Walgreens
Aberdeen , North Carolina
08.2024 - 04.2025
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Mentoring and coaching pharmacy techs
- Planning and directing the operation of the pharmacy when managers is not scheduled
- Entering, counting, and dispensing scripts
- Entering and managing insurance claims
- Contacting and working with insurance companies and doctors' offices
- Managing audits and charge backs within the pharmacy
- Responsible for managing customer concerns and satisfaction
- Administering immunizations and collecting test samples
Pharmacy Operations Manager
Walgreens
Wilmington, NC
02.2023 - 07.2024
- Assisted pharmacists in providing medication information or advice to customers or health care providers.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with medical professionals to provide patient care services in a timely manner.
- Mentoring and coaching pharmacy techs
- Planning and directing the operation of the pharmacy when managers is not scheduled
- Entering, counting, and dispensing scripts
- Entering and managing insurance claims
- Contacting and working with insurance companies and doctors' offices
- Managing audits and charge backs within the pharmacy
- Responsible for managing customer concerns and satisfaction
- Administering immunizations and collecting test samples
Certified Pharmacy Technician
Walgreens
Wilmington, North Carolina
02.2022 - 02.2023
- Mentoring and coaching pharmacy techs
- Planning and directing the operation of the pharmacy when managers is not scheduled
- Entering, counting, and dispensing scripts
- Entering and managing insurance claims
- Contacting and working with insurance companies and doctors' offices
- Managing audits and charge backs within the pharmacy
- Responsible for managing customer concerns and satisfaction
- Administering immunizations and collecting test samples
Education
Associate of Arts -
Sandhills Community College
Pinehurst, NCSkills
- HIPAA compliance
- Pharmacology expertise
- Customer support and satisfaction skills
- Problem-Solving skills
- Active listening skills
- Organization skills
- Inventory management skills
- Attention to detail skills
- Processing insurance claims skills
- Workflow optimization skills
- Scheduling coordination skills
- Time management skills
- Effective communication skills
- Auditing compliance skills
- Conflict resolution skills
- Customer relationship management skills
- Patient counseling skills
Timeline
Pharmacy Operations Manager
Walgreens
06.2025 - Current
Senior Certified Pharmacy Technician
Walgreens
04.2025 - 06.2025
Senior Certified Pharmacy Technician
Walgreens
08.2024 - 04.2025
Pharmacy Operations Manager
Walgreens
02.2023 - 07.2024
Certified Pharmacy Technician
Walgreens
02.2022 - 02.2023
Associate of Arts -
Sandhills Community College