Austin Rasmussen

Dedicated and detail-oriented professional with extensive experience in both aircraft ground handling and customer service within fast-paced airport environments. Proven ability to ensure the efficient and safe handling of aircraft on the ramp, including loading and unloading baggage, and cargo, while maintaining a strong commitment to safety protocols and regulatory compliance.

Enthusiastic and customer-focused, skilled in assisting passengers with check-in procedures, ticketing, baggage inquiries, and issue resolution to enhance the overall travel experience. Demonstrates the ability to handle challenging situations with professionalism and empathy, ensuring high levels of customer satisfaction and operational efficiency. A collaborative team player committed to maintaining high standards in all aspects of airport operations

• GSC
• Trainer in every aspect
• CSA and BSO Trained
• Deicer
• De-escalated and resolved customer complaints with punctual, polite and professional service.

Versatile and customer-focused Temporary Duty Agent with proven expertise in providina on-site support at multiple stations to ensure safe, efficient, and seamless operations. Skilled in ramp coordination, passenger check-in, ticketing, baggage handling, and issue resolution, while ensuring strict compliance with Envoy and government regulations, safety protocols, and best practices.

Highly adaptable in new environments, supporting local teams during peak demand to maintain consistent service standards.

Experienced in training and mentoring staff to strengthen operational performance, safety awareness, and customer satisfaction.

• Informed employees of policies and procedures.
• Assisted stations in training compliance and logging training history
• Worked with local management to help meet needs of the station
• Worked with local management to

Managed the flow of products through the bundling line, ensuring accurate labeling, quality checks, and compliance with safety and production standards. Coordinated with the production team to ensure materials were available for bundling and adhered to production schedules. Monitored machine performance, making adjustments as needed to minimize downtime and maintain consistent production rates. Performed regular maintenance and troubleshooting of bundling equipment to ensure optimal performance and reduce mechanical failures. Ensured the proper handling and storage of bundled products to prevent damage and maintain product integrity.

• Collaborated with team members to meet production deadlines.
• Maintained clean and safe work environment.
• Assembled pallets and crates for secure transportation of materials.
• Helped train new employees in safe practices and warehouse procedures.
• Maintained clean, orderly work environment free of hazards.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Highly motivated and customer-oriented Server with extensive experience in fast-paced restaurant environments. Skilled in training new team members, ensuring exceptional customer service, and maintaining a clean and welcoming atmosphere. Demonstrated ability to lead by example, providing top-tier service while effectively communicating operational standards to new hires.

• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Worked with POS system to place orders, manage bills, and handle complimentary items.