Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Work Availability
Work Preference
Quote
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Stephen Ferguson

Dumas,TX

Summary

Results-driven aviation professional with over 5 years of experience in aircraft operations and airport management. Recognized for a strong work ethic and proactive problem-solving skills, consistently delivering reliable solutions in high-pressure environments. Demonstrates leadership capabilities by mentoring teammates and fostering a collaborative atmosphere to achieve organizational objectives. Committed to enhancing operational efficiency and safety within the aviation sector.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cross Functional Agent

Envoy Airlines
Amarillo, TX
02.2021 - 08.2025
  • Collaborated with multiple departments (e.g., customer service, operations, and technical support) to resolve complex customer issues, ensuring prompt and effective solutions.
  • Managed cross-departmental projects from initiation to completion, coordinating resources and timelines to achieve company goals.
  • Provided multi-faceted support to customers, handling inquiries related to technical issues, product functionality, and operational concerns.
  • Analyzed customer feedback and trends, sharing insights with relevant departments to drive continuous improvement in service delivery and product offerings.
  • Maintained high levels of customer satisfaction through consistent follow-up, problem-solving, and proactive communication with clients and internal teams.

Education

Bachelor of Science - Aeronautical Science(Professional Pilot)

LeTourneau University
Longview, TX
05-2025

Skills

  • Excellent communication
  • Team management
  • Safety training and awareness
  • Decision-making
  • Analytical and critical thinking
  • Leadership
  • Decision making and problem solving
  • Multi-engine aircraft operation
  • Emergency procedures management
  • Stall and spin recovery
  • Flight planning
  • Unusual attitude recovery
  • Single-engine aircraft operation
  • Microsoft Word, Excel, comfortable

Affiliations

  • Sports/ Coaching
  • Hunting/ Fishing
  • Any outdoor activity

Accomplishments

  • All District and Region Tx football and basketball player
  • Team Capitan of Highschool sports teams
  • Treasurer/ Secretary of a society at LeTourneau University

Certification

  • Private pilots licensee
  • Single Engine airplane Instrument Rated
  • First Class medical
  • About to be Commerical Multi-Engine Instrumented rated

Timeline

Cross Functional Agent

Envoy Airlines
02.2021 - 08.2025

Bachelor of Science - Aeronautical Science(Professional Pilot)

LeTourneau University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteHybrid

Important To Me

Career advancementCompany Culture

Quote

Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin

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Stephen Ferguson