Summary
Overview
Work History
Education
Skills
Software
Personal Projects
Timeline
Generic
Luke Baertlein

Luke Baertlein

Oregon,WI

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and exceeding set goals. Excels in developing efficient processes, ensuring high standards, and aligning efforts within organizational aims. Known for strong interpersonal skills and commitment to excellence.

Overview

3
3
years of professional experience

Work History

Cross-Functional Agent

Envoy Airlines
08.2024 - 07.2025
  • Excelled in a constantly shifting, fast-paced, and unpredictable environment by keeping up with all available information and making impactful decisions swiftly.
  • Communicated closely with several crews simultaneously to maintain safety and efficiency.
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Provided follow through on all calls with confirmations of requested information.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.

Digital Set Developer

Spawnpoint Media
08.2022 - 07.2024
  • Coordinated with production designers in a fast-paced environment to ensure specifications were met within tight deadlines.
  • Created detailed automations for a project management platform which continues to drive efficiency.
  • On behalf of my team, responded to emails and other correspondence to streamline communication and processes.
  • Extensively made use of clerical software, such as the Office Suite, to assist in documentation of project fulfillment.
  • Surpassed established team goals by over 20%, partnering with colleagues to implement best practices and generating a collective 112M watch hours within one year.
  • Communicated consistently with a large team, working with those from diverse backgrounds in a professional manner to achieve our shared goals.
  • Often trained and oversaw a specialized team of peers in various different settings- and through many skills.
  • Employed creative and efficient solutions to complex issues, moving forward to implement quick resolution.
  • Looked outside known experience to find solutions and produce results.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Utilized coding languages such as HTML and Java to bring digital sets to life.

Education

Bachelor's - Political Science

Madison College
Madison, WI
06.2027

Skills

Excellent Communication

Organization

Problem-solving

Client Relations

Digital file management

Information documentation

Cross-Functional Coordination

Prioritization and time management

Database administration

Customer service

Software

Microsoft Office

Adobe Suite

Email & Digital Calendar

Google Workspace

Monday Project Management

Personal Projects

Tome Productions

(Sept 2024 - March 2025)

  • Coordinated with clients to deliver Digital Sets in a professional capacity.
  • Managed client relations to determine and maintain goals.
  • Worked Independently and in a small team to achieve goals efficiently.
  • Performed several roles simultaneously, often managing more than one project at a time.

Timeline

Cross-Functional Agent

Envoy Airlines
08.2024 - 07.2025

Digital Set Developer

Spawnpoint Media
08.2022 - 07.2024

Bachelor's - Political Science

Madison College

Similar Profiles

CREATE PROFILE