Summary
Overview
Work History
Education
Skills
Timeline
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Rachael Clark

Key West,FL

Summary

18-year-old Airport Agent with a passion for aviation and an aspiring career as an airline pilot. With 3 years of management and leadership experience, I have developed strong communication and organizational skills that enhance my ability to work effectively in dynamic environments. I am dedicated to advancing my knowledge and position in the airline industry and committed to providing exceptional service to travelers.

Overview

3
3
years of professional experience

Work History

Cross-Functional Agent

Envoy Air Inc.
09.2024 - Current
  • Gained experience and knowledge in airline operations and lifestyle while building a respectable reputation in the airline industry.
  • Created a positive start to passengers trip by providing a seamless check-in and ticketing experience.
  • Utilized reservation and ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner.
  • Loaded, unloaded and sorted freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
  • Conducted thorough pre-flight inspections of aircraft to verify compliance with safety regulations and identify any potential issues.
  • Collaborated with ground crew and flight operations teams to coordinate aircraft movements and ensure on-time performance.
  • Utilized ground handling equipment (e.g., tugs, belt loaders, and forklifts) to maneuver cargo and support aircraft servicing.
  • Maintained accurate records of cargo weight and balance, contributing to the overall safety and efficiency of flight operations.
  • Communicated effectively with pilots, flight crews, and other airport personnel to relay important information and facilitate smooth operations.
  • Demonstrated strong attention to detail and problem-solving skills in a fast-paced, dynamic environment.

Department Manager

Von Maur
10.2023 - 09.2024
  • Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases.
  • Organized workflow, delegated tasks, and monitored performance to exceed department goals.
  • Conducted regular performance reviews for employees, providing feedback and addressing concerns.
  • Ensured compliance with company policies and industry regulations within department.
  • Coordinated with Human Resources regarding staffing needs, disciplinary actions, and personnel changes within department.
  • Built and developed a reliable, hardworking team of associates with whose help we consistently exceeded department goals each CSIP period.

Head Baker

Val’s Bakery
04.2022 - 09.2023
  • Enforced compliance with food handling and sanitation standards.
  • Implemented project timelines and production schedules to better anticipate customer needs.
  • Developed new recipes based on seasonal ingredients and customer requests.
  • Assisted customers with product selection by answering questions about ingredients and preparation methods.
  • Drove sales by maintaining staffing and stock.
  • Examined and tested ingredients to comply with food safety and quality controls.
  • Built a positive reputation with consistently high-quality and delicious baked goods.
  • Earned a Food Safety Management Degree issued by the State of Ohio Health Department.

Education

High School Diploma - Aviation/Culinary

Home Schooled
Dayton, OH
10.2023

Skills

  • Customer service
  • Public speaking
  • Regulatory compliance
  • Decision-making abilities
  • Strong work-ethic
  • Problem-solving abilities
  • Time management
  • Conflict resolution
  • Attention to detail

Timeline

Cross-Functional Agent

Envoy Air Inc.
09.2024 - Current

Department Manager

Von Maur
10.2023 - 09.2024

Head Baker

Val’s Bakery
04.2022 - 09.2023

High School Diploma - Aviation/Culinary

Home Schooled

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Rachael Clark