Rachael Clark
Key West,FL
Summary
18-year-old Airport Agent with a passion for aviation and an aspiring career as an airline pilot. With 3 years of management and leadership experience, I have developed strong communication and organizational skills that enhance my ability to work effectively in dynamic environments. I am dedicated to advancing my knowledge and position in the airline industry and committed to providing exceptional service to travelers.
Overview
3
3
years of professional experience
Work History
Cross-Functional Agent
Envoy Air Inc.
Key West International Airport
09.2024 - Current
- Gained experience and knowledge in airline operations and lifestyle while building a respectable reputation in the airline industry.
- Created a positive start to passengers trip by providing a seamless check-in and ticketing experience.
- Utilized reservation and ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner.
- Loaded, unloaded and sorted freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
- Conducted thorough pre-flight inspections of aircraft to verify compliance with safety regulations and identify any potential issues.
- Collaborated with ground crew and flight operations teams to coordinate aircraft movements and ensure on-time performance.
- Utilized ground handling equipment (e.g., tugs, belt loaders, and forklifts) to maneuver cargo and support aircraft servicing.
- Maintained accurate records of cargo weight and balance, contributing to the overall safety and efficiency of flight operations.
- Communicated effectively with pilots, flight crews, and other airport personnel to relay important information and facilitate smooth operations.
- Demonstrated strong attention to detail and problem-solving skills in a fast-paced, dynamic environment.
Department Manager
Von Maur
Dayton, OH
10.2023 - 09.2024
- Maintained sales floor presence, greeted customers, answered questions, and assisted with purchases.
- Organized workflow, delegated tasks, and monitored performance to exceed department goals.
- Conducted regular performance reviews for employees, providing feedback and addressing concerns.
- Ensured compliance with company policies and industry regulations within department.
- Coordinated with Human Resources regarding staffing needs, disciplinary actions, and personnel changes within department.
- Built and developed a reliable, hardworking team of associates with whose help we consistently exceeded department goals each CSIP period.
Head Baker
Val’s Bakery
Dayton, OH
04.2022 - 09.2023
- Enforced compliance with food handling and sanitation standards.
- Implemented project timelines and production schedules to better anticipate customer needs.
- Developed new recipes based on seasonal ingredients and customer requests.
- Assisted customers with product selection by answering questions about ingredients and preparation methods.
- Drove sales by maintaining staffing and stock.
- Examined and tested ingredients to comply with food safety and quality controls.
- Built a positive reputation with consistently high-quality and delicious baked goods.
- Earned a Food Safety Management Degree issued by the State of Ohio Health Department.
Education
High School Diploma - Aviation/Culinary
Home Schooled
Dayton, OH10.2023
Skills
- Customer service
- Public speaking
- Regulatory compliance
- Decision-making abilities
- Strong work-ethic
- Problem-solving abilities
- Time management
- Conflict resolution
- Attention to detail
Timeline
Cross-Functional Agent
Envoy Air Inc.
09.2024 - Current
Department Manager
Von Maur
10.2023 - 09.2024
Head Baker
Val’s Bakery
04.2022 - 09.2023
High School Diploma - Aviation/Culinary
Home Schooled