Austin Roberts
Las Vegas,NV
Summary
Professional with strong experience in the restaurant industry, ready to contribute to a team-oriented environment. Skilled in restaurant operations, guest service, and maintaining high standards for guest experiences. Focused on collaboration, adaptable to changing needs, and results-driven. Reliable, with strong work ethic and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Vanderpump Cocktail Garden
12.2024 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Lounge Manager
Vanderpump Cocktail Garden
04.2023 - 12.2023
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
- Worked closely with other department managers to implement cross-promotional initiatives that benefited both parties involved.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
- Analyzed daily sales data track which menu items were popular and where improvements could be made for increased profitability.
Maitre D'
Vanderpump Cocktail Garden
07.2022 - 04.2023
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Sales Representative
American Residential Services
01.2022 - 07.2022
Project Coordinator
Steinberg Diagnostic Medical Imaging
04.2019 - 12.2021
Lead Project Coordinator
Steinberg Diagnostic Medical Imaging
04.2019 - 12.2021
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained excellent communication with project members to keep project on task and within budgetary parameters.
- Met with contractors and vendors to discuss future projects and build lasting professional relationships.
Restaurant Server
Yard House
11.2017 - 04.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
Estimator
Commercial Consulting Services
04.2017 - 04.2019
- Communicated with contractors on commercial projects to deliver status updates to clientele.
- Conducted site visits and provided recommendations and informed advice regarding site viability to clients.
- Prepared material orders to complete projects on time and within budget.
Busser
Yard House
03.2017 - 11.2017
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Apprentice
United Mechanical LLC
07.2016 - 03.2017
Courtesy Associate/ Day Stocker
Smith's Food & Drug
12.2014 - 07.2016
- Exhibited positive energy and professionalism when welcoming, greeting, and assisting guests in high-traffic store.
- Handled a variety of customers in a fast-paced setting in coordination and communication with team members and managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling order processing.
Education
High School Diploma -
Durango High School
Las Vegas, NV06.2015
Skills
- Guest service
- Guest satisfaction
- Order taking
- Exceptional communication
- POS system operation
- Menu memorization
Timeline
Assistant General Manager
Vanderpump Cocktail Garden
12.2024 - Current
Lounge Manager
Vanderpump Cocktail Garden
04.2023 - 12.2023
Maitre D'
Vanderpump Cocktail Garden
07.2022 - 04.2023
Sales Representative
American Residential Services
01.2022 - 07.2022
Project Coordinator
Steinberg Diagnostic Medical Imaging
04.2019 - 12.2021
Lead Project Coordinator
Steinberg Diagnostic Medical Imaging
04.2019 - 12.2021
Restaurant Server
Yard House
11.2017 - 04.2019
Estimator
Commercial Consulting Services
04.2017 - 04.2019
Busser
Yard House
03.2017 - 11.2017
Apprentice
United Mechanical LLC
07.2016 - 03.2017
Courtesy Associate/ Day Stocker
Smith's Food & Drug
12.2014 - 07.2016
High School Diploma -
Durango High School
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