Pratham Patel
TownePlace Suites Las Colinas- GF Hotels & Resorts
Irving
4
years of professional experience
Results-driven Assistant General Manager with a focus on staff management, employee relations, and exemplary customer service. Proven ability to cultivate client relationships and resolve issues effectively.
Work History
Assistant General Manager
4 Months- Recruited, hired, and trained the initial team, establishing key operational functions and defining roles for a newly launched organization.
- Created and managed employee schedules based on business volume, staffing needs, and individual strengths to maximize efficiency and service quality.
- Resolved complex customer concerns, supporting frontline employees while maintaining high standards of customer satisfaction.
- Monitored daily cash reconciliation, inventory shrinkage, and fuel drive-offs, ensuring operational accuracy and loss prevention.
- Built and maintained strong client relationships through effective communication, proactive problem-solving, and exceptional customer service.
- Increased the Intent to Reccomend (ITR) from 12% to 50% within the first 30 days of employment through targeted coaching, sales initiatives, and team engagement.
- Partnered with the renovation team to coordinate project timelines, ensure operational readiness, and provide necessary hotel resources and supplies throughout the renovation process.
- Maintained high staff service standards and consistently delivered exceptional recognition and appreciation for elite loyalty program members during daily operations.
Interim General Manager
6 Months- Collaborated with department heads to align strategies for achieving business objectives
- Assisted in daily operations management, ensuring efficient workflow and customer satisfaction.
- Collaborated with department heads to align strategies for achieving business objectives.
- Supported financial reporting by maintaining accurate records of expenditures and revenues.
- Assisted the Vice President, Operations with another property in the portfolio while taking the responsibilities of current hotel
Assistant General Manager
1 Year 8 Months- Implemented staff training programs to enhance service quality and operational efficiency.
- Coordinated scheduling and resource allocation to meet operational demands effectively.
- Developed standard operating procedures to streamline front office processes and improve guest experiences.
- Analyzed guest feedback to identify areas for improvement and enhance overall service delivery.
- Motivated, trained, and disciplined employees to maximize performance.
Front Office Manager
5 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Implemented new procedures to improve guest satisfaction scores and streamline workflows.
- Coordinated interdepartmental communication to ensure timely resolution of guest inquiries and issues.
- Managed appointment scheduling to optimize resource allocation and enhance operational efficiency.
- Trained and mentored front office staff, enhancing team performance and service quality.
- Created training materials for new hires to establish consistent service delivery standards.
Front Office Manager
1 Year 1 Month- Implemented new procedures to improve guest satisfaction scores and streamline workflows.
- Coordinated communication between departments, facilitating timely resolution of guest inquiries and issues.
- Assisted in budgeting processes by analyzing operational expenses and identifying cost-saving opportunities.
- Monitored inventory levels for office supplies, ensuring availability while minimizing costs.
Front Desk Agent
6 Months- Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated with housekeeping and maintenance teams to maintain property standards and address guest needs.
- Implemented reservation management systems to streamline booking processes and optimize occupancy rates.
Education
High School Diploma
- 4.0 GPA
- Ranked in Top 5% of class
- summa cum laude graduate
MBA - Business Management
Skills
Customer service
Customer relations
Guest service
Inventory control
Operations management
Team leadership expertise
Operational efficiency
Client relations
Employee relations
Timeline
Assistant General Manager
TownePlace Suites Las Colinas- GF Hotels & Resorts
04.2026 - CurrentRead More
Interim General Manager
DoubleTree Fort Worth - Momentum FW Investments
10.2025 - 04.2026Read More
Front Office Manager
TownePlace Las Colinas - GF Hotels & Resorts
09.2024 - 02.2025Read More
Assistant General Manager
Comfort Suites - GF Hotels & Resorts
02.2024 - 10.2025Read More
Front Office Manager
TownePlace Las Colinas - Redline Hospitality
08.2023 - 09.2024Read More
Front Desk Agent
TownePlace Las Colinas -Redline Hospitality
02.2023 - 08.2023Read More
The University of Texas At Arlington
MBA from Business Management
Read More
Mountain Grove High School
High School Diploma
Read More