Austin Roberts
Las Vegas,Nevada
Summary
Restaurant management professional with excellent history of improving operational efficiency and delivering outstanding customer experiences. Proven ability to lead and motivate teams, adapt to changing circumstances, and meet business goals. Known for excellent communication skills, team mentorship, and commitment to quality.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Sales Representative
Capital Energy
Las Vegas, Nevada
11.2025 - Current
- Developed strong client relationships through clear and concise tech demonstrations to secure customers.
- Utilized CRM software to track sales activities and manage customer interactions effectively.
- Trained and mentored junior sales staff to improve team performance and achieve sales targets.
Assistant General Manager/General Manager
Caesars Palace Pools
Las Vegas, NV
02.2025 - 11.2025
- Coordinated entire daily pool operations from aquatics to food & beverage, managing a team of 75+ team members, guaranteeing service standards are met.
- Managed costs for complete pool operations, reduced labor expenses, while maintaining luxury service standards.
- Ensured pool deck and team were up to luxury service standards, in turn, securing The Villas' AAA Five Diamond Award in Sept. 2025.
Assistant General Manager
Caesars Palace, Vanderpump
Las Vegas, Nevada
12.2023 - 02.2025
- Managed all aspects of daily processes, including managing budgets, inventory control, labor costs, and vendor relations.
- Assisted overall restaurant operations, executed high-volume events, and increased profit margins to achieve a record $10.0 million in gross sales for venue in 2024.
- Developed a positive team environment through mentorship and conflict resolution strategies.
Lounge Manager
Caesars Palace, Vanderpump
Las Vegas, Nevada
04.2023 - 12.2023
- Oversaw FOH daily operations from staffing, to guests, and product movement to ensure an optimal guest experience.
- Orchestrated all BEOs from set-up to end of event to ensure guests received an outstanding experience, securing repeat guests and future events for venue.
- Worked closely with brand partners as well as external departments to ensure menu items and atmosphere were up to standard, in turn, maximizing profit.
Maitre D'
Caesars Palace, Vanderpump
Las Vegas, Nevada
07.2022 - 04.2023
- Managed reservation systems such as OpenTable, optimizing table turnover and maximizing dining capacity.
- Oversaw floor, anticipated guest volume, and adjusted accordingly to ensure guests would receive an optimal dining experience while maximizing restaurant profit.
- Greeted guests upon entry and created a welcoming, luxurious atmosphere for all.
Sales Representative
American Residential Services
Las Vegas, Nevada
01.2021 - 07.2022
- Conducted product presentations to inform potential customers on latest AC tech, resulting in high-ticket sales.
- Built strong relationships with clients for better account retention and growth.
- Analyzed market trends and competitor activities to inform strategic sales initiatives and pricing strategies.
Project Manager
Steinberg Diagnostic Medical Imaging
Las Vegas, Nevada
04.2018 - 01.2021
- Planned, designed, and scheduled phases for large-scale superconductor builds and other MRI-related equipment.
- Coordinated with partners like Canon or Toshiba to resolve project issues and mitigate risks.
- Monitored data in post to identify areas of improvement and make adjustments.
Education
High School Diploma -
Durango High School
Las Vegas06.2015
Skills
FOH/Floor Management
Guest Relations
Staff Scheduling & Labor Control
P&L Management
SNHD Health and Safety compliance
Operational Efficiency
Certification
- ServSafe Certification
- Sheriff's Card
- Tam Card
- SNHD Food Handler Safety Card
Timeline
Senior Sales Representative
Capital Energy
11.2025 - Current
Assistant General Manager/General Manager
Caesars Palace Pools
02.2025 - 11.2025
Assistant General Manager
Caesars Palace, Vanderpump
12.2023 - 02.2025
Lounge Manager
Caesars Palace, Vanderpump
04.2023 - 12.2023
Maitre D'
Caesars Palace, Vanderpump
07.2022 - 04.2023
Sales Representative
American Residential Services
01.2021 - 07.2022
Project Manager
Steinberg Diagnostic Medical Imaging
04.2018 - 01.2021
High School Diploma -
Durango High School