Austin Robles
Tonawanda,NY
Summary
Dynamic sales professional with a proven track record at TruGreen and Roto-Rooter, excelling in training and development while driving revenue growth. Skilled in underground utility operations and customer communication, I consistently lead teams to achieve high performance and satisfaction, demonstrating strong organizational abilities and a commitment to quality service. Customer-oriented professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
Stellar Roofing
Amherst, New York
07.2025 - Current
- Developed relationships with clients to understand roofing needs and preferences.
- Presented product options and services to potential customers effectively.
- Coordinated site visits for accurate assessments and project planning.
- Educated clients on roofing materials and installation processes thoroughly.
- Collaborated with installation teams to ensure project specifications were met.
- Managed customer inquiries and resolved issues promptly and professionally.
Excavation Supervisor
Roto-Rooter Plumbing & Drain Service
Buffalo, NY
10.2023 - Current
- In my role as supervisor I perform at home inspections for our customers after our drain technicians are assigned to both residential and commercial properties who are experiencing plumbing issues
- I will touch base with the technician and follow up with a camera reel to provide a full inspection of their line and work to identify the source of the problem
- From here I see what the scope of work would be to resolve any issue and provide a solution
- From pricing out parts, machinery, labor, permits, coordinating underground for utilities, as well as any other variables from the prep work to job completion
- Additional responsibilities include managing customer satisfaction and quality assurance, in charge of collecting customers payments, and adapting to unforeseen circumstances as we are performing an excavation
- Accomplishments since beginning my career include:
- Lead in sales for the branch in total revenue, year to date
- Most jobs/revenue in a single week at branch level
- Became a trainer; Sent to Minnesota for extensive training from one of the highest performing branches in the company to round out my knowledge to be able to train all new employees in my department
Lead Sales Representative
TruGreen Lawncare
Buffalo, NY
03.2023 - 10.2023
- I'm currently assisting in manager operations in the North branch of Buffalo
- I work primarily with this sales team, helping with training, coaching, building routes, while maintaining a high volume of sales
- Excel in customer service and quality assurance
- My efforts extend to our Buffalo South branch when needed, again, providing sales for the branch as well as keeping employees engaged and productive
Sales Representative
Mike Barney Nissan
Buffalo, NY
11.2022 - 03.2023
- As a sales representative, we take care of any customers inquiring about vehicles
- At Mike Barney we have a both a used and new inventory requiring general vehicle knowledge and ability to work with your customer to find the right vehicle
Lead Sales Representative
TruGreen
Buffalo, NY
01.2022 - 11.2022
- One of the head sales representatives in the Buffalo area, working both in office telecommunication and residential sales
- Worked with a team of sales reps; training, developing, coordinating routes, etc
- Ran evaluations and quality assurance to ensure success for both the company and customer
Store Manager
Dollar General
Buffalo, NY
03.2019 - 05.2019
- Responsible for all management duties regarding running a profitable location while providing a positive work environment
- Tasks include proper inventory management, cash management, scheduling and hiring/firing of staff, and coordination with corporations to advertise and rotate through product
Store Manager
NOCO Energy Corp.
Buffalo, NY
03.2018 - 02.2019
- Trained to properly run and operate an express location
- My store manager duties were to complete daily tasks for 1-3 locations
- Tasks include daily paperwork forms, ordering inventory, scheduling staff, hire/fire employees, communicate with vendors, managing fuel, recording all information for audits and fuel, daily tracking of products such as lottery and cigarettes, and providing quality customer service as a member of the staff while creating a healthy, high functioning work environment
Assistant Manager
Subway
Jamestown, NY
09.2017 - 04.2018
- Job consisted of assisting in running a successful and profitable location
- I assisted in hiring/firing, training employees, running the store when needed and working with inventory to properly manage product
Education
2 year - Political Science/History & Government
Daemen College
Amherst, NY02.2017
Diploma -
Whitesville Central School
Whitesville, NY06.2015
Skills
- Sales
- Underground utility operations
- Training and development
- Merchandising
- Retail
- Management
- Profit & Loss
- Recruiting
- Communication skills
- Organizational skills
- Time management
Certification
- Profit and Loss Training, Present, Understanding where a store is using and saving money in various areas.
- Management training, Present, How to properly manage employees and handle day-to-day situations.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Representative
Stellar Roofing
07.2025 - Current
Excavation Supervisor
Roto-Rooter Plumbing & Drain Service
10.2023 - Current
Lead Sales Representative
TruGreen Lawncare
03.2023 - 10.2023
Sales Representative
Mike Barney Nissan
11.2022 - 03.2023
Lead Sales Representative
TruGreen
01.2022 - 11.2022
Store Manager
Dollar General
03.2019 - 05.2019
Store Manager
NOCO Energy Corp.
03.2018 - 02.2019
Assistant Manager
Subway
09.2017 - 04.2018
2 year - Political Science/History & Government
Daemen College
Diploma -
Whitesville Central School