Austin Rodriguez
Pittsburgh,PA
Summary
Authorized to work in the US for any employer Warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
04.2022 - 12.2022
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Clerk
Crowne Plaza Hotel
06.2021 - 11.2021
- I enjoyed the experience and would get back in to the hotel experience
Target Mobile, MarketSource
09.2018 - 12.2019
- I helped customers with buying there cell phones
Education
High school diploma -
Mount lebanon high school
Skills
- Customer Service
- Food Preparation
- Cashiering
- Typing
- Windows
- Mac OS
- Microsoft Windows Server
- Guest Services
- Front Desk
- Operating Systems
- Heavy lifting
- Verifying Reservations
- Problem-Solving Skills
- Hospitality Service
- Cash Handling
- Credit and Cash Payments
- Sales Expertise
- Listening Skills
- Checking Guests In and Out
- Hotel Reservations
- Nightly Audits
Languages
Spanish
Full Professional
Timeline
Front Desk Agent
Springhill Suites By Marriott
04.2022 - 12.2022
Front Desk Clerk
Crowne Plaza Hotel
06.2021 - 11.2021
Target Mobile, MarketSource
09.2018 - 12.2019
High school diploma -
Mount lebanon high school