Austin Roper
Pompano Beach,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Owner
Tempest Fitness
Coral Springs, FL
10.2022 - Current
- Interviewed, trained and supervised employees.
- Kept records for production, inventory, income, and expenses.
- Maintained financial records such as income and expenses, payroll, and taxes.
- Implemented safety protocols for use of exercise machines, weights. by members.
- Kept up-to-date on regulatory changes affecting business operations.
- Facilitated weekly meetings with staff to discuss operations, customer feedback, sales goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
Assistant Fitness Manager
EOS Fitness
Coral Springs, FL
08.2022 - 09.2023
- Developed and implemented fitness programs for members, including personalized training sessions and group classes.
- Supervised daily operations of the fitness center, ensuring that all activities ran smoothly and efficiently.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Scheduled maintenance on gym equipment as needed.
- Assisted with hiring, training and evaluating fitness instructors and personal trainers.
- Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
- Monitored the performance of staff to ensure the highest quality of customer service was provided.
- Conducted regular assessments to evaluate the effectiveness of existing fitness programs and services offered by the facility.
Front End Manager
Dicks Sporing Goods
Coral Springs, FL
01.2019 - 02.2020
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Trained and managed a team of 5 front-end developers.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Arts - Sports Medicine
Florida Atlantic University
Boca Raton, FL05-2020
Associate of Arts - Sports Medicine
Palm Beach State College
Boca Raton, FL03-2017
Skills
- Business Administration
- Customer Service
- Employee Training
- Coaching and Mentoring
- Work Planning and Prioritization
- Staffing Oversight
- Employee Scheduling
- Recruiting and Interviewing
- Employee Performance Evaluations
- Task Delegation
- Staff Management
- Retail Operations Management
- Retail Operations
- Customer Relations
Affiliations
- Personal Trainer
- Body builder
- Content Creator
- Actor/ Model
Certification
- ACE Certified
- ISSA Certified
Languages
English
Professional
References
References available upon request.
Timeline
Business Owner
Tempest Fitness
10.2022 - Current
Assistant Fitness Manager
EOS Fitness
08.2022 - 09.2023
Front End Manager
Dicks Sporing Goods
01.2019 - 02.2020
Bachelor of Arts - Sports Medicine
Florida Atlantic University
Associate of Arts - Sports Medicine
Palm Beach State College