Austin Roy
Kansas City,MO
Summary
Seasoned Operations Manager and talented leader with 2.5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2
2
years of professional experience
Work History
Operations Manager
Fed Ex Ground
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics improving by 15% in most metrics.
- Implemented innovative programs to increase employee loyalty and reduced turnover by over 30%.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management in daily and weekly reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
R&D Project Intern
Honeywell FM&T
01.2023 - 05.2023
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Mechanical Engineering
University of Missouri - Kansas City
Kansas City, MO12.2023
Skills
- Workflow Planning
- Multi-Unit Operations Management
- Staff Training
- High-Pressure Environments
- Google Docs
- Microsoft Excel
- Citrix
- MathWorks MATLAB
- Order Supplies
- Project Management
Accomplishments
- Reduced on the job injuries by 37% through safety action plan to improve training and best practices.
- Promoted to Operations manager after 9 months with the company.
- Earned the “Rookie of the year” Award in 2021 for setting 4 new building records in my first year as an Operations Manager.
- Used Microsoft Excel to develop Multi-Metric performance tracking spreadsheets.
- Supervised teams of 10-45 staff members.
Timeline
R&D Project Intern
Honeywell FM&T
01.2023 - 05.2023
Operations Manager
Fed Ex Ground
06.2021 - Current
Bachelor of Science - Mechanical Engineering
University of Missouri - Kansas City