Jessenia Rodriguez
The Bronx
Summary
Results-oriented Operations Manager with extensive experience overseeing workover and completion operations. Led initiatives to implement lean manufacturing, enhancing productivity and reducing costs. Focused on achieving safety and environmental objectives while fostering collaboration within high-performing teams.
Overview
17
17
years of professional experience
Work History
Operations Manager
LaserShip
Mineola
02.2015 - Current
- Implemented process improvements to streamline operational workflows and reduce bottlenecks.
- Analyzed operational data to identify trends and areas for improvement.
- Monitored and enhanced efficiency of processes, team performance, and customer service to meet operational goals.
- Managed daily logistics operations for efficient package delivery.
- Oversaw team performance and conducted regular training sessions.
- Facilitated communication between departments to streamline operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff through guidance, training, and support to align performance with company objectives.
- Developed and maintained safety protocols for warehouse operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
IAT Hostess
Kimco-JFK
Jamaica
10.2013 - 01.2015
- Exhibited respect, friendliness, and proactive assistance to enhance customer experience.
- Addressed customer requests and complaints by assessing situations and effectively utilizing resources for resolution.
- Adapted to flexible schedules, including nights, weekends, and holidays, to meet operational needs.
- Verified identification and travel documents to efficiently help passengers for the immigration process.
Administrative Assistant
Richard Ascher D.D.S
Jackson Heights
06.2009 - 01.2011
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Exhibited respect and friendliness while assisting colleagues and customers, fostering positive relationships.
- Resolved customer requests and complaints through careful analysis, ensuring effective use of resources for optimal outcomes.
- Adapted work schedule to include nights, weekends, and holidays for operational needs.
- Identified and addressed unauthorized or unsafe practices, contributing to a safer work environment.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Verified identification and travel documents to efficiently help passengers for the immigration process.
Education
Associate of Science - Business Management
Queens Borough Community College
Queens, NY05-2023
Skills
- Warehouse Operations
- Logistics coordination
- Operation Monitoring
- Inventory Management
- Inventory Control
- Workflow Optimization
- Workflow planning
- Process improvement
- Performance monitoring
- Performance Management
- Schedule Management
- Workforce Management
- Health compliance
- Regulatory adherence
- Business Leadership
- Department Oversight
- Strategic Planning
- Team Leadership
- Staff Management
- Staff Development
- Employee training
- Onboarding
- Staff Training
- Customer Service
- Client management
- Client Relationships
- Effective communication
- Conflict resolution
- Problem-Solving
- Time management
- Goal Setting
- Leadership Development
- Management
- Team leadership
- Safety protocol development
- MS Office
- Workflow improvement
- Time management
Languages
Spanish, Native or Bilingual
Languages
Spanish
Professional
Timeline
Operations Manager
LaserShip
02.2015 - Current
IAT Hostess
Kimco-JFK
10.2013 - 01.2015
Administrative Assistant
Richard Ascher D.D.S
06.2009 - 01.2011
Associate of Science - Business Management
Queens Borough Community College