Sherida Phanor
Conyers
Summary
Operations Manager with a proven track record in driving process improvements and enhancing team performance. Achieved a 43% return on project investment and reduced PPE waste by 62% through strategic initiatives. Committed to fostering operational excellence and optimizing workflows to align with organizational goals.
Overview
9
9
years of professional experience
Work History
Operations Manager
Amazon
Atlanta
04.2023 - Current
- Directed daily operations, implementing strategies to align with business objectives and profitability targets.
- Managed daily operations to ensure efficient workflow and productivity.
- Monitored and enhanced process efficiency, team performance, and customer service satisfaction.
- Implemented process improvements to enhance operational efficiency and safety.
- Implemented workflow enhancements to streamline operations and improve overall efficiency.
- Led initiatives to optimize resource allocation and reduce operational costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Built strong operational teams to meet process and production demands.
- Motivating, mentoring, and coaching teams to ensure safety, quality, and performance.
- Oversaw team performance and provided training for operational staff.
- Coordinated logistics and inventory management across multiple warehouse locations.
- Managed scheduling, training and inventory control.
- Identified areas of inefficiency in PPE consumption patterns and implemented strategies to minimize waste by 62% by using recycling bins
- Analyzed operations to determine areas for enhancement
- Collaborated with cross-functional teams to streamline supply chain activities.
- Monitored compliance with safety regulations and company policies within the facility.
- Developed standard operating procedures for various operational tasks and processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Prioritize customer experience by making sure the team is delivering a positive experience
- Ran cost-benefit analyses on leading a project that had a return rate of 43% and a positive impact on the company's sustainability goals.
Producer/Director/Camera Operator
Skeeda Productions
Atlanta
01.2017 - Current
- Coordinated production schedules to ensure timely project completion.
- Operated cameras during SIAC and SWAC tournaments for ESPN+ and FloSports.
- Managed budgets for production projects to ensure financial sustainability and support project objectives.
- Collaborated with creative teams to refine project concepts and scripts.
- Maintained communication with stakeholders throughout project lifecycles.
- Facilitated problem-solving sessions to address production challenges swiftly.
- Managed daily workflow of personnel by assigning tasks and tracking progress.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Developed protocols for handling confidential information within the organization.
- Coordinated financial activities, budgeting, and forecasting to align resources with project goals.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Met with stakeholders to address issues and implement solutions.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Collaborated with other production leaders to improve interdepartmental communication.
- Negotiated contracts with vendors for services rendered or products purchased.
- Oversaw purchasing and inventory to retain physical assets.
- Evaluated existing systems and processes in order to recommend improvements.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted performance evaluations and recommended areas for improvement.
- Assisted with screenwriting to secure additional grant resources.
- Monitored industry trends to recommend actionable strategies.
- Managed inventory and resources to ensure availability and cost-effectiveness, minimizing cost by up to 50%.
- Developed and maintained relationships with external partners and vendors.
- Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
- Implemented process improvements to increase efficiency and effectiveness.
- Assisted in developing and implementing strategic plans to achieve organizational goals.
Education
Master of Business - Executive Coaching certification
American Military University
Charles Town, WVBachelor of Science - Digital Cinematography
Full Sail University
Winter Park, FLSkills
- Cost-benefit analysis
- Process improvement
- Inventory management
- Staff training
- Standard operating procedures
- Project management
- Customer relationship management
- Resource allocation
- Team leadership
- Effective communication
- Problem solving
- Strategic planning
- Data analysis
- Conflict resolution
- Time management
- Cross-functional communications
- Organizational management
- Troubleshooting skills
- Performance reporting
- Project planning and development
- Supply chain management
- High-pressure environments
- MS office
- Cost reduction
- Workflow planning
- Policy implementation
- Supply chain logistics
- Team building/leadership
- Project planning
- Procurement management
- Staff development
- Office suite expertise
- Strategy development
- Supply chain distribution
- Microsoft office expertise
- Lean manufacturing
- Continuous improvement
- Inventory control
- Logistics oversight
- Client relationships
- Client relations
- Data evaluation
- Workflow optimization
- Systems implementation
Communication Skills
Management skills acquired from Skeeda Productions and Operations Manager role at Amazon with duties such as: Responsible for managing 100+ associates, financial planning and budgeting, marketing through advertisements and endorsements, Recruiting and staffing, Continuing education through training, Cold-called potential clients daily, Provided contract agreements/Invoices for clients, Maintained business licenses/permits/Insurance, Managed and monitored development of schedules, Responsible for customer relationship management, Prioritized and solved any issues effectively, Motivating, mentoring, and coaching teams to ensure safety, quality, and performance, Driving process improvements, Identifying and implementing improvements, Developing future leaders, Prioritize customer experience by making sure the team is delivering a positive experience.
Timeline
Operations Manager
Amazon
04.2023 - Current
Producer/Director/Camera Operator
Skeeda Productions
01.2017 - Current
Master of Business - Executive Coaching certification
American Military University
Bachelor of Science - Digital Cinematography
Full Sail University