Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Austin Ruark

Orlando,Florida

Summary

Hardworking 23 year old professional living in Orlando, FL by way of rural Delaware. I am one class away from graduating from the University of Central Florida, expected December 2024. A leader and trusted individual within every company I've been employed. Looking to build a career with a great organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Captain

Towne Park
06.2022 - Current


  • Supervised daily operations providing a seamless experience for both guests and employees.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Trained new staff on hotel procedures, customer service standards, and software systems.
  • Worked intricately with hotel staff and management of multiple departments to give guests the best service.
  • Provided concierge services such as making restaurant reservations or arranging transportation for guests, enhancing their overall stay.
  • Collaborated with team members to create a welcoming and hospitable environment for all guests.

First Mate

Fisherman's Wharf
03.2021 - 06.2022
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
  • Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.
  • Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
  • Assisted in training new crew members, fostering a culture of teamwork and continuous improvement.
  • Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.

Supervisor

Baynum Enterprises
06.2016 - 01.2021
  • Monitored inventory and payroll expenses, and acted on the information to maximize profit.
  • Oversaw daily operations of the restaurant, creating an enjoyable dining experience for patrons.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to complaints, addressing concerns, and finding effective solutions.

Education

No Degree - Business Management

University of Central Florida
Orlando, FL
12.2024

High School Diploma -

Sussex Technical High School
Georgetown, DE
06.2019

Skills

  • Exceptional communication
  • Team Management
  • Delegation and Supervision
  • Excellent Communication
  • Adaptability and Flexibility
  • Complaint Handling
  • Computer Skills
  • Guest Relations
  • Emergency Response
  • Services and Amenities Promotion
  • Multitasking

Certification

Microsoft Office Word Expert Certification

Microsoft Office Excel Certification

Microsoft Office PowerPoint Expert Certifitcation

Timeline

Guest Service Captain

Towne Park
06.2022 - Current

First Mate

Fisherman's Wharf
03.2021 - 06.2022

Supervisor

Baynum Enterprises
06.2016 - 01.2021

No Degree - Business Management

University of Central Florida

High School Diploma -

Sussex Technical High School
Austin Ruark