Austin Ruark
Orlando,Florida
Summary
Hardworking 23 year old professional living in Orlando, FL by way of rural Delaware. I am one class away from graduating from the University of Central Florida, expected December 2024. A leader and trusted individual within every company I've been employed. Looking to build a career with a great organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Captain
Towne Park
06.2022 - Current
- Supervised daily operations providing a seamless experience for both guests and employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Trained new staff on hotel procedures, customer service standards, and software systems.
- Worked intricately with hotel staff and management of multiple departments to give guests the best service.
- Provided concierge services such as making restaurant reservations or arranging transportation for guests, enhancing their overall stay.
- Collaborated with team members to create a welcoming and hospitable environment for all guests.
First Mate
Fisherman's Wharf
03.2021 - 06.2022
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Handled lines to moor vessels to wharfs, tie up vessels to other vessels and rig towing lines.
- Enhanced vessel safety by conducting regular inspections and maintenance of all onboard equipment.
- Provided critical assistance during emergency situations such as medical emergencies or mechanical failures, ensuring swift response times and appropriate actions taken to mitigate risks.
- Assisted in training new crew members, fostering a culture of teamwork and continuous improvement.
- Managed inventory levels on board, ensuring adequate supplies for voyages while minimizing waste and unnecessary expenses.
Supervisor
Baynum Enterprises
06.2016 - 01.2021
- Monitored inventory and payroll expenses, and acted on the information to maximize profit.
- Oversaw daily operations of the restaurant, creating an enjoyable dining experience for patrons.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to complaints, addressing concerns, and finding effective solutions.
Education
No Degree - Business Management
University of Central Florida
Orlando, FL12.2024
High School Diploma -
Sussex Technical High School
Georgetown, DE06.2019
Skills
- Exceptional communication
- Team Management
- Delegation and Supervision
- Excellent Communication
- Adaptability and Flexibility
- Complaint Handling
- Computer Skills
- Guest Relations
- Emergency Response
- Services and Amenities Promotion
- Multitasking
Certification
Microsoft Office Word Expert Certification
Microsoft Office Excel Certification
Microsoft Office PowerPoint Expert Certifitcation
Timeline
Guest Service Captain
Towne Park
06.2022 - Current
First Mate
Fisherman's Wharf
03.2021 - 06.2022
Supervisor
Baynum Enterprises
06.2016 - 01.2021
No Degree - Business Management
University of Central Florida
High School Diploma -
Sussex Technical High School