Austin Ruzic

Provide a timely forecast for flying conditions. Answer customer calls. Amend products as needed.

Assist customers with merchandise. Fill shelves with merchandise that needs to be restocked. Use a forklift and power jack to move merchandise to the appropriate bays. Unload the delivery truck.

Break down and organize the load based on merchandise location.

• Resolved customer complaints efficiently, ensuring satisfaction and retention.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.