Austin Saliba
310 Hidden Palm Cir ,FL
Summary
High energy and positive attitude leader with 14 years of experience in timeshare. I am looking to leverage my extensive background in sales and marketing leadership with a company of high ambition and solid foundation.
Overview
13
13
years of professional experience
Work History
Area Training Manager
HICV
Orlando, FL
08.2024 - Current
- Managed new employee orientation training process.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
VIP Club Lounge
HICV
Orlando, FL
04.2022 - 08.2024
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Facilitated portfolio reviews for owners with 500,000 points or more.
- Converted at over 68% consistently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
In House Marketer
Wyndham Vacation Ownership
09.2021 - Current
- Onboarded new team members and coached personnel in marketing tasks.
- Helped Wyndham Owners learn more about their ownership.
- Booked non-owner tours as well as owner Tours.
- Won rookie of the year in 2021 for in house.
- Won marketer of the month 2 separate times in 2021.
- I am a leader on that desk so I TO tours and help anyone who needs me.
- Helped my team hit budget.
- Call the call sheet to double back on missed opportunities.
- Used door hangers as a creative way to get missed opportunities back to the desk.
- Make sure all our tours get picked up by sales.
Bar Manager
Pier 77 Resturant
01.2020 - 09.2021
- Crafted special drink and cocktail menu items for seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Merged productivity initiatives while complying with restaurant policies and procedures.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Closed out cash register and prepared cashier report at close of business.
- Determined business needs by acquiring client feedback for process improvements.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Comunity Marketing Proffesional
Wyndham Vacation Ownership
Emerald Grande
08.2017 - 10.2019
- Worked flexible hours across night, weekend and holiday shifts.
- Booked tours for Emerald Grande Resort along with Majestic Sun.
- Took on a mentor roll and used my knowledge to help newer or struggling marketers grow in their craft.
- Implented more progressive stratagies to help stop people and gain more attention to the booth locations.
- Helped improve the relationship between the Harbor mangment and our Managment to allow our team more wiggle room to pitch.
- Gave my all to help fellow Managers and Marketers hit our numbers.
Senior Community Marketing Professional
Wyndham Vacation Ownership
Pier Park
11.2014 - 10.2016
- Responsible for all CMP production and team development while continuing to keep personal production at a high level.
- Performed pre shift meetings everyday to keep marketers informed on park information and motivate them for the shift ahead.
- Analyzed patterns to determine appropriate scheduling for maximized production and customer satisfaction.
- Delivered "Count On Me" service and detailed information to guests of Wyndham and guest of Pier Park.
- Worked directly with our CMP Manager and Director of Marketing to create a fair minimum performance standard based off data.
- Responsible for the upkeep of my career advancement plan by setting small goals and reporting back to my Supervisor.
- Preformed beyond every goal set for our site going above budget every month.
Community Marketing Professional
Wyndham Vacation Ownership
Pier Park
05.2014 - 11.2014
- Won heavy hitter award in June 2014 for having a 100% show rate on 36 CAT 9 tours with 137,000 in sales for one month.
- Responsible for producing tours while demonstrating "Count On Me" service to guests of both Wyndham and Pier Park.
- Implemented marketing strategies that resulted in increased customer service reviews the company received.
- Based on constant high-level production, positive attitude, and leadership skills. I was promoted to CMP Management Team as Senior Marketer in 2014.
Guest Services Agent
Wyndham Vacation Ownership
09.2011 - 05.2014
- Sold gift cards for Pier Park while providing customer service and area information and preformed at a high level.
- Concierge for all bookit.com guests while receiving their specialty coupon book from our kiosk.
- I was the first Guest Services Agent to book 4 tours in one month which lead to my selection for the site's first out of town event team.
- Based on tour production and extensive product and partnership knowledge I was promoted to a Community Marketing Professional in May 2014.
Education
High School Diploma -
Union County High School
Lake Butler, Florida2008
Skills
- Self-motivated
- Positive attitude
- High-Energy
- Staff development
- Ambitious
- Works great with others
- Goal oriented
- Organized
- Multitasker
- Mentally strong
- Born leader
- Project Management
- Team Motivation
- Time Management
- Persuasion Skills
- Training
- Providing Briefings
- Welcoming Guests
- Promotions Planning Skills
Accomplishments
- Supervised team of 20+ staff members.
- Achieved budget by training marketers with accuracy and efficiency.
- Won rookie of the year for In house marketer in 2021
- Won the circle of trust award .
- Area Training Manager for HICV.
Timeline
Area Training Manager
HICV
08.2024 - Current
VIP Club Lounge
HICV
04.2022 - 08.2024
In House Marketer
Wyndham Vacation Ownership
09.2021 - Current
Bar Manager
Pier 77 Resturant
01.2020 - 09.2021
Comunity Marketing Proffesional
Wyndham Vacation Ownership
08.2017 - 10.2019
Senior Community Marketing Professional
Wyndham Vacation Ownership
11.2014 - 10.2016
Community Marketing Professional
Wyndham Vacation Ownership
05.2014 - 11.2014
Guest Services Agent
Wyndham Vacation Ownership
09.2011 - 05.2014
High School Diploma -
Union County High School