Austin Schuett

As the Recovery Housing Manager at Mountain House Recovery, I am responsible for overseeing the daily operations of our sober living program, while providing direct support to residents on their recovery journey. My role bridges structure with compassion, facilitating recovery programming, leading peer support, and behavioral health skill-building groups, and maintaining a safe, accountable, and healing-centered environment.

I ensure accurate and confidential client record-keeping, uphold program policies, and create a structured, yet empowering atmosphere that promotes long-term recovery. By modeling healthy behaviors and leading by example, I inspire residents to develop life skills, build resilience, and remain committed to their personal growth and sobriety.

• Provide personalized fitness training programs tailored to individual client needs and goals, demonstrating strong interpersonal skills and empathy in understanding diverse client requirements
• Lead group training sessions, ensuring proper technique, safety, and client engagement while effectively managing competing demands and facilitating conflict mediation when needed
• Motivate clients to achieve their fitness goals through structured training and encouragement, utilizing strong verbal communication skills and building community among participants
• Experience in High Intensity Interval Training with sports including Boxing, Basketball, Volleyball and youth sports strength development, working with culturally diverse populations
• Trained clients in strength training, cardio vascular exercise, and stretching techniques, maintaining detailed progress records and collecting data on client improvements
• Maintained up-to-date knowledge of fitness training methods and fostered a positive workout environment through advocacy and support for clients' well-being

• Developed life skills with clients in recovery from drug addiction, providing comprehensive case management services that integrate physical and mental wellness techniques, including personal fitness training, diet plans, and living skills.
• Utilized creative problem-solving abilities to navigate the behavioral health system and address complex patient needs, while maintaining professionalism and ethical conduct in a recovery court-like setting.
• Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms, coordinating with program staff and community organizations for holistic care.
• Provided crisis intervention services, successfully de-escalating situations, and ensuring patient safety through effective conflict mediation and advocacy for vulnerable populations.
• Enhanced patient engagement through active listening and empathetic communication skills, facilitating reintegration and care coordination for individuals with substance use disorders.
• Built and maintained positive staff relationships to promote teamwork and better serve clients, collaborating across disciplines to support client transition services, and social support needs.

• Increased overall gym membership sales through proactive outreach efforts targeting potential new clients, conducting effective follow-up and maintaining detailed records using Microsoft Office applications
• Greeted and assisted members and guests with check-ins, membership inquiries, and facility information, demonstrating strong interpersonal skills and communication with culturally diverse populations
• Processed transactions, including memberships, retail sales, and scheduling personal training sessions, utilizing web-based technologies for efficient record keeping and data collection
• Maintained a welcoming and professional atmosphere while ensuring excellent customer service, developing community building skills applicable to social services environments
• Supported gym operations by assisting with equipment maintenance, cleanliness, and general organization, working both independently and collaboratively with the team
• Developed strong rapport with returning guests through attentive service and personalized interactions, showcasing advocacy and support skills essential for case management roles

• Specialist in Quality Assurance/Quality Control in Product and Service Management for the Google project YouTube TV, maintaining comprehensive records, and preparing detailed reports of system performance.
• Thrived in working in a live control room for major media and sporting events, including the FIFA World Cup, NFL, MLB, and NBA, on YouTube TV to provide real-time audits and adjustments, managing competing demands under pressure.
• Worked with the client directly to identify and troubleshoot production issues within YouTube TV, demonstrating strong communication skills and collaborative problem-solving, similar to case coordination.
• Provided Tier 1 Network Operations Control technical support, monitored network traffic, and managed ticket escalation, developing systematic approaches to service coordination applicable to social services.
• Monitored social media (Twitter, Reddit) for YouTube TV, looking for customer issues to report to the client's Network Operation Center, utilizing outreach skills essential for case management.
• Gained the ability to master different workflows within QA/QC, working with engineering operators and customers directly.