Austin Serrano
Temecula,CA
Summary
Retail leader with experience managing day-to-day operations, developing team members, building customer relationships, and driving business growth. Recognized for hands-on coaching, strong service, and cross-functional collaboration, including helping establish 100+ new business accounts in 2025. Focused on creating a positive team environment, delivering consistent customer experiences, and achieving business goals.
Overview
3
3
years of professional experience
Work History
Store Manager
Sherwin-Williams
Del Mar
10.2025 - Current
- Oversee daily store operations, coordinate team priorities, and maintain efficient workflows while supporting a positive customer experience.
- Coach and support full-time and part-time employees, contributing to skill development and career advancement within the organization.
- Partner with sales and account-development colleagues to identify opportunities, build customer relationships, and convert new business into long-term accounts.
Assistant Manager
Sherwin-Williams
San Marcos, California
05.2024 - 10.2025
- Helped lead the team in establishing more than 100 new business accounts in 2025, with over 80 becoming active purchasing customers.
- Strengthened relationships with key customers, helping shift more of their ongoing business to the store.
- Trained part-time employees for expanded responsibilities, supporting operational readiness and professional growth.
Management Trainee
Sherwin-Williams
Poway
01.2024 - 05.2024
- Completed structured leadership training and hands-on operational assignments to build a foundation in retail management.
- Learned store procedures, team responsibilities, and management practices through direct observation and collaboration with store leaders.
Education
Bachelor of Science - Digital Filmmaking
Los Angeles Film School
Hollywood, CA11-2018
Skills
- Team Leadership & Coaching
- Employee Development
- Customer Experience
- Store Operations
- Sales & Business Growth
- Relationship Building
- Inventory Management
- Workflow & Task Prioritization
- Problem Resolution
- Cross-Functional Collaboration
Timeline
Store Manager
Sherwin-Williams
10.2025 - Current
Assistant Manager
Sherwin-Williams
05.2024 - 10.2025
Management Trainee
Sherwin-Williams
01.2024 - 05.2024
Bachelor of Science - Digital Filmmaking
Los Angeles Film School