Javonie Bent
New York,NY
Summary
Empathetic and solutions‑driven Customer Service & Operations Professional with 10+ years of experience supporting diverse customers, resolving complex issues, and leading high‑performing teams in fast‑paced environments. Adept at de‑escalation, active listening, and delivering clear, accurate information — skills essential for call center and member‑support roles. Known for strong communication, remote‑friendly collaboration, and the ability to manage high call volumes while maintaining exceptional service standards. Seeking a Call Center Service Advocate role to provide compassionate, efficient, and reliable support to members.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Parachute Home
New York, NY
03.2024 - 08.2025
- Delivered high‑quality customer support by resolving escalated concerns, clarifying product information, and ensuring a seamless service experience.
- Used digital tools to track KPIs, document interactions, and communicate with regional and corporate partners.
- Trained and coached staff on service standards, communication skills, and problem‑solving techniques.
- Improved operational workflows that increased customer satisfaction and reduced service delays.
- Collaborated cross‑functionally to support inventory, product launches, and customer‑facing initiatives.
Store Manager in Training
Fahertybrand
New York, NY
11.2021 - 03.2024
- Provided daily customer support, addressing inquiries, resolving issues, and ensuring a positive experience for every guest.
- Used digital communication tools to coordinate with leadership, track performance, and maintain accurate documentation.
- Led weekly team meetings to align on service priorities, communication standards, and operational updates.
- Recruited and onboarded diverse talent, emphasizing empathy, communication, and customer‑first service.
- Conducted performance reviews and coached team members to improve service quality and efficiency
Store Manager
New York & Company
New York, NY
08.2016 - 10.2020
- Supported district‑wide training on customer service, communication, and issue‑resolution best practices.
- Created efficient schedules to ensure adequate coverage during high‑volume periods.
- Reduced customer complaints and shrink through strong operational oversight and service consistency.
- Recruited and hired team members with strong communication and service skills.
- Coached staff on product knowledge, service standards, and customer engagement strategies.
Selling Manager
Victoria Secret
New York, NY
11.2010 - 08.2016
- Handled high‑volume customer interactions, resolving issues, answering questions, and providing accurate information.
- Developed associates’ communication and product‑knowledge skills to improve service outcomes.
- Managed full talent lifecycle, ensuring teams were trained in service excellence and problem‑solving.
- Reinforced a customer‑centric culture focused on empathy, clarity, and efficiency.
- Ensured operational consistency and accurate documentation across teams.
Education
Bachelor of Arts - Communication Studies
SUNY Buffalo State College
Buffalo, NY05-2011
Skills
- Customer Service & Issue ResolutionHigh‑Volume Call Handling
- Remote Communication & Collaboration
- De‑Escalation & Conflict Resolution
- Data Entry & Documentation Accuracy
- Problem Solving & Critical Thinking
- Multitasking in Fast‑Paced Environments
- Team Leadership & Coaching
- Scheduling & Workflow Coordination
- Talent Acquisition & Onboarding
Certification
- Licensed Real Estate Agent - July 2025
Timeline
Store Manager
Parachute Home
03.2024 - 08.2025
Store Manager in Training
Fahertybrand
11.2021 - 03.2024
Store Manager
New York & Company
08.2016 - 10.2020
Selling Manager
Victoria Secret
11.2010 - 08.2016
Bachelor of Arts - Communication Studies
SUNY Buffalo State College