Naomi Otero
RETAIL OPERATIONS & STORE LEADERSHIP
Experienced retail leader with nearly 20 years of progressive experience in store management, business operations, talent development, customer experience, and retail sales. Proven ability to lead high-performing teams, drive operational excellence, develop talent, and deliver exceptional customer experiences in fast-paced, high-volume retail environments. Strong background in people leadership, business operations, sales performance, visual standards, and customer satisfaction. Proficient in Microsoft word, Dayforce, Successfactors and retail management operations.
Work History
Store Manager
9 Years 6 Months-Lead overall store operations, business performance, client experience and team development
-Drive sales and operational results through effective business planning, performance management, and execution.
-Recruit, coach, develop, and retain talent while fostering an inclusive and high-performing team culture.
-Oversee daily store operations while maintaining company standards for client service, merchandising, and operational excellence.
-Analyze business performance and identify opportunities to improve sales, productivity and client satisfaction
-Partner with leadership and cross-functional teams to execute company initiatives and achieve business objectives
Talent and Business Operations Manager
1 Year 9 Months-Developed talent and managed key business operations for a high volume retail location
-Supported recruiting, onboarding, training, coaching, and ongoing development of store employees
-Helped drive operational efficiency, customer satisfaction and sales performance.
-Maintained operational standards and supported successful execution of company programs and initiatives.
-Partnered with store leadership to identify business opportunities and improve overall performance
Store Manager
9 Years 11 Months-Managed daily operations of fast-paced, high-volume retail store to ensure efficient service and customer satisfaction.
-Led, coached, and developed teams to achieve sales, customer service and operational goals.
-Managed staffing, scheduling, training, performance management and employee development
-Maintained merchandising, inventory, operational and customer service standards.
-Analyzed sales performance and implemented strategies to support business growth
-Created a customer-focused environment while ensuring consistent execution of company standards.
Assistant Manager
1 Year 9 Months-Assisted the Store Manager with daily store operations and team leadership.
-Assisted with sales, customer service, merchandising, inventory and employee training
-Helped coach associates and maintain a positive, customer-focused store environment
-Supported achievement of sales and operational goals
-Wrote schedules and manager payroll