Austin Simmons
Laurel Hill,NC
Summary
I am currently looking for an opportunity to expand my horizons in the healthcare field. I am a student surgical tech at the moment but will be graduating in March. I am hoping to find something that will help me gain experience in the surgical environment. I am a hard worker and am dedicated to my skills and performance.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
ER Registrar
Scotland Memorial Hospital
01.2024 - Current
- Enhanced patient care by efficiently managing medical records and maintaining accurate documentation.
- Coordinated with insurance companies to verify coverage and facilitate billing processes, reducing financial stress for patients.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
Shift Lead
Dunkin' Donuts
06.2022 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
Internet Picker/Cashier
Lowes Home Improvment
05.2021 - 08.2021
- Pulled orders quickly to maintain demanding productivity goals.
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Followed safety protocols and procedures to minimize workplace accidents.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Assistant Manager/Cashier
Sneads Grove Convenience
06.2015 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certification - Surgical Technology
Richmond Community College
Hamlet, NC 05.2024 - 05.2025
Associate of Science -
Richmond Community College
Hamlet, NC07.2024
Associate of Arts -
Richmond Community College
Hamlet, NC07.2024
High School Diploma -
Marlboro Academy
Bennettsville, SC05.2020
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Adaptable and Flexible
- Critical Thinking
- Active Listening
- Effective Communication
- Professionalism
- Adaptability
- Basic Life Support for Health Care Providers (BLS)
Timeline
Certification - Surgical Technology
Richmond Community College
05.2024 - 05.2025
ER Registrar
Scotland Memorial Hospital
01.2024 - Current
Shift Lead
Dunkin' Donuts
06.2022 - 10.2023
Internet Picker/Cashier
Lowes Home Improvment
05.2021 - 08.2021
Assistant Manager/Cashier
Sneads Grove Convenience
06.2015 - 05.2021
Associate of Science -
Richmond Community College
Associate of Arts -
Richmond Community College
High School Diploma -
Marlboro Academy
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