Hi, I’m
Austin Skillings
Lakeland,Florida
Summary
Summary of Technical Competencies Credentials: Security +, A+, and ITIL certifications Proficiency in Microsoft Office Suite, Python, C++, and Java programming languages Expertise in Active Directory, Windows, and Linux operating systems Proven ability to diagnose and resolve complex software and hardware issues Experienced in implementing and adhering to compliance policies
Overview
8
years of professional experience
4
Certification
Work History
Irby ConstructionPlant City, Florida
Regional Information Technology Team Lead
01.2021 - Current
Job overview
- Configured and installed networking hardware with precision and accuracy, including firewalls, switches, and routers, to ensure maximum security and performance
- Implemented Agile development processes to optimize project management and increase efficiency, resulting in a 25% reduction in project timelines
- Diagnosed and resolved complex software and hardware issues, employing advanced troubleshooting techniques to minimize downtime and enhance system performance
- Managed asset records with precision and accuracy using Active Directory, ensuring compliance with security policies and procedures
- Automated day-to-day tasks using Power BI and Excel, streamlining operations and enhancing productivity while minimizing errors
- Developed and implemented a security awareness program for employees, resulting in a 50% reduction in security incidents
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Scanned networks with vulnerability assessment tools to identify security holes.
AmazonLakeland, Florida
Delivery Driver
01.2020 - 01.2021
Job overview
- Maintained a strong work ethic and took initiative to consistently finish tasks on time, demonstrating excellent time management skills
PublixLakeland, Florida
Grocery Replenishment Specialist
01.2016 - 01.2021
Job overview
- Provided excellent customer service, ensuring proper store coverage to meet customer needs
- Developed strong organizational skills and attention to detail, ensuring adherence to merchandising guidelines
Pyramid ComputersLakeland, Florida
Help Desk Technician
01.2015 - 01.2017
Job overview
- Built systems to specification, repaired, and maintained hardware with precision and attention to detail, developing strong technical skills
- Performed preventive maintenance, ran diagnostics, and debugged and corrected software issues, developing strong problem-solving skills
GeicoLakeland, Florida
Customer Support Specialist
01.2021
Job overview
- Assisted customers with insurance policy questions and changes, demonstrating strong attention to detail and excellent communication skills
- Maintained detailed records of customer interactions, ensuring compliance with industry regulations and policies
- Audited customer account information to identify issues and develop solutions.
Education
Western Governors University
Bachelor of Cybersecurity
01.2023
University Overview
- Coursework includes network security, digital forensics, and cyber law, developing advanced knowledge in cyber security
Polk State College
Associate of Computer Science
05.2021
University Overview
- Completed coursework in cyber security, database management, and programming, developing strong technical skills
Victory Christian Academy
High School Diploma
06.2015
Skills
- Information Security
- System Integration Testing
- Recovery Plans Documentation
- Technical Support
- Data Analysis
- Peripheral Device Configuration
- Upgrade Implementation
- Website Updates
- Network Architecture
Certification
- CompTIA A+ Technician
- CompTIA Security+
- CompTIA Network+
- Association for Project Management (APM)
Timeline
Regional Information Technology Team Lead
Irby Construction
01.2021 - Current
Customer Support Specialist
Geico
01.2021
Delivery Driver
Amazon
01.2020 - 01.2021
Grocery Replenishment Specialist
Publix
01.2016 - 01.2021
Help Desk Technician
Pyramid Computers
01.2015 - 01.2017
Western Governors University
Bachelor of Cybersecurity
Polk State College
Associate of Computer Science
Victory Christian Academy
High School Diploma