Open To Work
Kenneth E. Williams Jr.
Summary
Experienced Information Technology professional seeking to venture deeper into the world of Information Technology and Cybersecurity. I am a competent leader and will give any organization I work with my full attention and effort. I have an updated ITIL v4 Certification.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Team Lead
Department of Defense
11.2019 - Current
- Provided technical (Help Desk) support to learning management systems users.
- Provided technical support for the Student Information System.
- Ability to apply common sense understanding to execute instructions furnished in written, oral, or diagram form.
- Ability to problem-solve (ex. involving concrete variables in standardized situations, etc.)
- Use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions.
- Ability to analyze and interpret data.
- Understanding of PC operating systems and software on web-based applications.
- Windows Registry Firewalls and Network filtering Common Plugins and Browsers Antivirus and Anti Mal-Ware applications.
- Installation, operation, maintenance, and repair of operating systems, networks, and programs on Windows operating systems.
- Creating Remedy Tickets.
Computer Lab Manager/IT Specialist
enGenius Consulting Group
- Active Secret Clearance
Helpdesk Analyst
General Dynamics Information Technology
- Active Secret Clearance
- Air Force
Information Technology Specialist/Team Lead
Zigabyte
- (AIR FORCE) Provide Tech Support to the Systems Below
- Automated Civil Engineer System (ACES)
- Air Force Equal Opportunity Network (AF EONET)
- Aviation Resources Management System (ARMS)
- Cargo Movement Operations System (CMOS)
- Logistics Module (LOGMOD)
- Online Vehicle Interactive Management System (OLVIMS)
- Air Force Way (AFWay)
- Air Force Portal
Jumper / Service Technician
Loomis Armored US
08.2018 - 11.2019
- Performed secure servicing, maintenance, and troubleshooting of high-value cash-handling and vault equipment across multiple client locations.
- Executed jumping and system resets on safes, smart safes, ATMs, and electronic locking mechanisms in compliance with strict security protocols.
- Diagnosed and resolved mechanical, electrical, and electronic malfunctions, minimizing equipment downtime and ensuring uninterrupted client operations.
- Maintained accurate service documentation, audit logs, and chain-of-custody records in accordance with company and regulatory standards.
- Demonstrated a high level of trustworthiness, discretion, and situational awareness while working in sensitive, high-risk environments.
- Collaborated with dispatch, operations, and security teams to prioritize service calls and meet contractual service-level agreements (SLAs).
- Adhered to all safety, compliance, and operational procedures, including background clearance and secure-handling requirements.
- Qualified expert marksman with issued service weapon (Glock .40 caliber); maintained firearms proficiency in accordance with company and regulatory standards.
- Utilized body armor and protective equipment while providing armed security during high-risk service operations and cash-handling environments.
- Demonstrated heightened situational awareness, threat assessment, and adherence to use-of-force and safety policies.
Windows/Mac OS Help Desk Tech
Troy University
05.2016 - 08.2018
- Installing and configuring Windows 10 compatible desktops and laptops.
- Back up user/user’s data profiles.
- Experience/Familiarity with the Remedy trouble ticketing system.
- Creating, updating, monitoring, and assigning Remedy tickets.
- Following a priority matrix for issue resolution.
- Remote diagnostics and troubleshooting of client workstations.
- Knowledge of Remote Desktop or other applications (BOMGAR, Dameware).
- Help-Desk Support.
- Providing prompt and courteous customer service.
- Documenting and tracking trouble calls to final resolution.
- Providing technical support for Military (VA) students.
Education
AS - General Education
Troy University
BS - Applied Computer Science/Cyber Security
Troy University
MS - Information Technology
North Carolina Agricultural & Technical State University
Skills
- System Administration
- Information Security
- Microsoft Office
- Windows Server
- BMC Remedy
- Help Desk Support
- Active Directory
- Project Management
- Soft/Hard Troubleshooting
- Network Management
- Proficient in Latest Microsoft Windows Version
- Excel
- Information Technology
- ServiceNow
Primary Contact - Phone
(334) 954-9577
Certification
- IAP Career College, Book Publisher
- US Institute of Diplomacy and Human Rights, Business Consulting
- US Institute of Diplomacy and Human Rights, Digital Citizenship Consultant
- Google Career Certificates, Google IT Support
- HDI, HDI Customer Service Representative
- ITIL v4 Foundation, IT Service Management
- ITIL v4 Specialist, CDS (Create, Deliver, Support)
- Active Secret Clearance
Current Position
Information Technology Team Lead (DoD)
Area Of Expertise
- System Administration
- Information Security
- Microsoft Office
- Windows Server
- BMC Remedy
- Help Desk Support
- Active Directory
- Project Management
- Soft/Hard Troubleshooting
- Network Management
- Proficient in Latest Microsoft Windows Version
- Excel
- Information Technology
- Security + certification 701
- ITIL v4 Foundation
- ITIL v4 CDS
- ServiceNow
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$65000/yr - $200000/yrTimeline
Information Technology Team Lead
Department of Defense
11.2019 - Current
Jumper / Service Technician
Loomis Armored US
08.2018 - 11.2019
Windows/Mac OS Help Desk Tech
Troy University
05.2016 - 08.2018
Computer Lab Manager/IT Specialist
enGenius Consulting Group
Helpdesk Analyst
General Dynamics Information Technology
Information Technology Specialist/Team Lead
Zigabyte
AS - General Education
Troy University
BS - Applied Computer Science/Cyber Security
Troy University
MS - Information Technology
North Carolina Agricultural & Technical State University