Summary
Overview
Work History
Education
Skills
Timeline
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Bryan Batton

Littleton,CO

Summary

Results-driven IT professional with extensive experience in system administration, IT operations, and technical support. Highly skilled in managing and optimizing mission-critical systems, including Active Directory, Microsoft Entra ID, Microsoft Intune, and FIS banking software, while ensuring adherence to strict Service Level Agreements (SLAs) with a proven 90% ticket close rate. Proficient at streamlining IT processes, improving system reliability, and driving operational efficiency through effective team leadership and process optimization. Expertise in network administration, identity and access management (SSO, MFA), and infrastructure transitions, with a strong focus on application management and compliance. Committed to maintaining high levels of user satisfaction and service uptime, while aligning IT strategies with organizational goals.

Overview

6
6
years of professional experience

Work History

Information Technology Team Lead

First Western Trust Bank
02.2024 - Current
  • Directed IT team in implementing system solutions, enhancing efficiency, and streamlining operational processes.
  • Diagnosed and fixed application conflicts, performance issues, and integration failures between Office 365, FIS software, and other critical business applications.
  • Conducted comprehensive system audits to identify vulnerabilities and optimize infrastructure performance.
  • Oversaw transition from third-party MSP to in-house data center, enhancing customization and control.
  • Managed IT budgets, achieving cost savings through strategic vendor negotiations and procurement.
  • Led implementation of multi-factor authentication (MFA) and SSO for secure access management.
  • Administered Okta for identity management, implementing Single Sign-On (SSO) for various enterprise applications.
  • Configured and managed Microsoft Entra ID for hybrid identity management, enabling seamless integration with both cloud-based and on-premises resources.
  • Trained IT staff on Active Directory, Microsoft Intune, and Azure management, improving helpdesk efficiency.
  • Created and maintained a detailed knowledge base, reducing time-to-resolution for recurring helpdesk issues.
  • Configured network infrastructure, including switches, firewalls, NAS devices, and VPNs, to ensure seamless connectivity.
  • Installed, configured, and integrated MFP printers with print servers, optimizing printing workflows.
  • Provided executive-level after-hours support to ensure seamless operations for critical stakeholders.
  • Led deployment and administration of SAML-based SSO integrations for 15+ business-critical applications, improving user access control.
  • Oversaw secure integration of new applications into the enterprise environment, ensuring minimal downtime during rollouts.
  • Deployed VLANs and QoS policies to improve network segmentation and performance for critical applications.
  • Set up and wired server racks for new branch locations, ensuring proper connectivity and compliance with organizational standards.
  • Implemented and tested file servers, print servers, and application servers for local and remote access, ensuring seamless integration with network infrastructure.

Information Technology Administrator

First Western Trust Bank
08.2022 - 02.2024
  • Administered Active Directory and Azure AD for user lifecycle management, including provisioning and deprovisioning.
  • Managed Microsoft Intune policies for device compliance, application deployment, and security baselines.
  • Troubleshot and resolved Citrix virtual desktop issues, ensuring minimal downtime for end users.
  • Imaged, configured, and deployed laptops and desktops, maintaining a standardized environment.
  • Developed onboarding workflows, including user account setup and comprehensive system walkthroughs.
  • Collaborated with external MSPs to handle escalations and ensure adherence to SLAs.
  • Managed Office 365 user accounts and mailboxes, including creation, modification, and deletion through the Office 365 Admin Center.
  • Configured and maintained Teams, SharePoint, and OneDrive to support collaboration and document sharing across the organization.
  • Addressed issues with email flow, calendar syncing, and access to SharePoint/OneDrive files.
  • Managed Active Directory (AD) accounts, groups, and permissions, ensuring compliance with user access policies and security requirements.
  • Administered Azure AD, integrating cloud-based services with on-premises systems for hybrid environments.
  • Conducted user provisioning and deprovisioning in AD and Azure, following strict access control guidelines and procedures.
  • Configured group policies and fine-tuned permissions to align with organizational security and operational requirements.
  • Deployed pre-configured images using deployment tools such as Microsoft Deployment Toolkit (MDT) and System Center Configuration Manager (SCCM)
  • Managed the deployment of new hardware and software to end users, minimizing downtime during setup and configuration.
  • Provided comprehensive troubleshooting for operating system-related issues, including driver conflicts, application crashes, network connectivity, and performance optimization.

Real Estate Professional

Keller Williams Luxury
01.2020 - 08.2022

Co-Founder & Assistant Director

Once Upon a Dog
12.2018 - 09.2021

Education

Bachelor of Arts - Entrepreneurship

Metropolitan State University of Denver
Denver, CO
04-2019

Skills

  • Active Directory Administration (User Management, Group Policy, DNS)
  • Microsoft Entra ID & Azure AD Administration
  • Microsoft Intune (Device Management, Security Baselines, Configuration Profiles)
  • Microsoft 365 Administration (Exchange, Teams, SharePoint)
  • SAML 20, SSO & MFA Implementation
  • Network Administration (LAN/WAN, VPN, Firewall Configurations)
  • Printer Configuration (MFP Setup, Print Server Integration)
  • Application Administration (SaaS Management, Licensing, User Support)
  • Compliance Management (Audit Readiness, Security Best Practices)
  • Incident Response & Troubleshooting
  • IT Infrastructure Transitions (In-House Data Centers, Modernization Projects)
  • Virtual Desktop Management (Citrix)
  • Configuration Management & Asset Lifecycle Management
  • Knowledge Base Development & User Training

Timeline

Information Technology Team Lead

First Western Trust Bank
02.2024 - Current

Information Technology Administrator

First Western Trust Bank
08.2022 - 02.2024

Real Estate Professional

Keller Williams Luxury
01.2020 - 08.2022

Co-Founder & Assistant Director

Once Upon a Dog
12.2018 - 09.2021

Bachelor of Arts - Entrepreneurship

Metropolitan State University of Denver

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