Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Skinner

Altoona,WI

Summary

Dynamic professional with extensive experience in customer service and operational efficiency, notably as an Assistant Store Manager at Rogan's Shoes. Proven track record in training new hires and enhancing product presentation. Skilled in cash handling and issue resolution, consistently achieving high customer satisfaction and maintaining rigorous food safety standards.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Rogan's Shoes
Eau Claire, WI
04.2023 - Current
  • Trained new employees on product knowledge and customer service techniques.
  • Implemented visual merchandising strategies to enhance product presentation and sales.
  • Monitored cash handling procedures to ensure accuracy and compliance with policies.
  • Resolved customer inquiries and complaints to maintain high service standards.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Hy-Chi Habachi Cook

Hy-Vee
Eau Claire, WI
07.2022 - 07.2023
  • Maintained case inventory to ensure all items were stocked for customer orders.
  • Operated kitchen equipment safely and effectively during food preparation.
  • Collaborated with team members to ensure timely meal service.
  • Followed food safety guidelines to maintain high standards in food handling.
  • Trained new staff on kitchen procedures and best practices.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Adapted recipes to accommodate customer dietary restrictions and preferences.
  • Prepared and cut meat, vegetables, and sauces for daily operations.
  • Ensured cleanliness and safety of work area for food preparation and service.
  • Assisted in various areas during peak times to support team efficiency.

Front Desk Receptionist

Planet Fitness
Eau Claire, WI
08.2022 - 11.2022
  • Welcomed members and guests with a friendly demeanor to enhance visitor experience.
  • Managed front desk operations, ensuring an organized reception area.
  • Addressed member inquiries promptly and efficiently resolved customer complaints.
  • Processed membership applications and handled billing inquiries effectively.
  • Provided comprehensive information on gym services, programs, and promotions.
  • Answered incoming calls, redirected to appropriate personnel, and took messages as needed.
  • Assisted in maintaining cleanliness and order within the lobby area.

Meat Cutter 1

Sam's Club
Eau Claire, WI
04.2019 - 08.2020
  • My job was to keep a clean working area making sure no cross contamination of meat occurred ensure all product was safe to eat and make sure to remove anything that may cause illness to people. Keeping all cases full and stocked of product and making sure that if something was missing it was replaced. Assist with making chicken and the cleaning of ovens. Help cover breaks in all fresh areas of the club.
  • (715)836-9585
  • Was awarded Employee of the month June 2019.

Delivery Driver

Rduen Enterprises Inc
Chippewa Falls, WI
09.2018 - 11.2018
  • Subcontractor for FedEx. Job was to deliver any and all packages on scheduled delivery list in a timely fashion making sure to deliver all packages to correct locations and to what customer wanted if specified. Use of maps and gps when needed. Driving of delivery truck.
  • (715) 226-0644

Package Handler

FedEx
Eau Claire, WI
11.2017 - 09.2018
  • Load the correct packages in correct corresponding area on trucks. Make sure that all packages are scanned to truck so they appear on driver manifest. When needed I would split packages on belt to help others sort down the line. Assist drivers in loading there trucks when sort is done. Assist drivers move boxes from one route to another and make sure that the package is removed from one truck and placed on what ever truck it is going to.
  • (800) 463-3339

Machine Operator

American Phoenix Inc.
Eau Claire, WI
08.2016 - 11.2017
  • Adjusted alignment of cutters, guides, and holding devices. Kept work areas clean and neat. Maintained necessary level of communications between shifts. Performed preventative maintenance to maintain optimal productivity. Monitored machine operation and diagnosed malfunctions.
  • (715) 831-0966

Machine Operator

Weathershield Llc
Ladysmith, WI
07.2014 - 08.2016
  • Kept work areas clean and neat. Maintained necessary level of communications between shifts. Monitored machine operation and diagnosed malfunctions. Used electric pallet jack when necessary to meet production goals. Organized work to meet demanding production goals. Responsible for achieving production requirements.
  • (715) 532-5581

Education

HSED -

McKinley Charter School
Eau Claire, WI

Skills

  • Worked with food safety and proper food handling
  • Fork lift trained
  • Warehouse knowledge
  • Problem solving
  • Operational efficiency
  • Stock management
  • Issue resolution
  • New hire training
  • Customer service and engagement
  • Attention to detail
  • Store opening and closing
  • Pricing and markdowns
  • Verbal and written communication
  • Worked with a cash register
  • Can learn new positions fast
  • Cash handling
  • Customer service

Timeline

Assistant Store Manager

Rogan's Shoes
04.2023 - Current

Front Desk Receptionist

Planet Fitness
08.2022 - 11.2022

Hy-Chi Habachi Cook

Hy-Vee
07.2022 - 07.2023

Meat Cutter 1

Sam's Club
04.2019 - 08.2020

Delivery Driver

Rduen Enterprises Inc
09.2018 - 11.2018

Package Handler

FedEx
11.2017 - 09.2018

Machine Operator

American Phoenix Inc.
08.2016 - 11.2017

Machine Operator

Weathershield Llc
07.2014 - 08.2016

HSED -

McKinley Charter School

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Austin Skinner