Riley Bailey
Moses Lake,Washington
Summary
Hard Working employee and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Corner St Donuts
06.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained proper phone etiquette while speaking and taking orders for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Filled in for coworkers in late notice situations.
- Knowledgeable in all Roles and shifts for experience and flexibility.
Janitor
Done Right Cleaning
01.2012 - Current
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Deli Worker
Harvest Foods
08.2021 - 06.2022
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation and preparing food products.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
High School Diploma -
Moses Lake High School
803 Sharon Ave E, Moses Lake, WA 9883712-2019
Skills
- Problem-solving
- Customer service and engagement
- Hiring and training
- Inventory control
- Store organization
- Shift scheduling
- Cleanliness and sanitation
- Money handling
- Food safety
- Food preparation
- Proper food handling
- Cleaning and sanitizing
Certification
- Food Handler Certification - State or Local Health Departments.
Timeline
Assistant Store Manager
Corner St Donuts
06.2022 - Current
Deli Worker
Harvest Foods
08.2021 - 06.2022
Janitor
Done Right Cleaning
01.2012 - Current
- Food Handler Certification - State or Local Health Departments.
High School Diploma -
Moses Lake High School
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