Austin Smith
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities and ability to learn new ways with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
09.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Customer Service
Michigan Sports Academies
01.2022 - 08.2023
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
Barista
Coffee Beanery
05.2021 - 08.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Marketing
Calvin University
Grand Rapids, Mi12.2024
Skills
- Adaptive and Creative
- Team Player
- Team Leadership
- Independent
- Organization
Timeline
Barista
Starbucks
09.2023 - Current
Customer Service
Michigan Sports Academies
01.2022 - 08.2023
Barista
Coffee Beanery
05.2021 - 08.2021
Marketing
Calvin University