Austin Sneed
Pryor,OK
Summary
Dynamic Service Specialist with a proven track record at Tracker Marine Boat Center, excelling in customer service and complaint resolution. Expert in inventory management and transaction processing, I consistently enhance customer satisfaction through effective communication and product knowledge. Committed to delivering timely solutions and fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Service Specialist
Tracker Marine Boat Center
Broken Arrow, OK
05.2024 - Current
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Monitored inventory levels for parts used in service operations to ensure sufficient stock is available at all times.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer complaints with precision and detail.
- Worked with manufacturers to identify common problems in products to strengthen brand names and customer satisfaction.
- Performed walkthroughs with brand new sold products with immediate customer feedback surveys.
- Helped maintain unit inventory to have customer ready Boats, Motors and ATV for sell and delivered in a timely manner.
- Documented with Computer Programs Unit Inventory, Work Orders and Service History of Customers.
Service Advisor
Lazydays R.V. Center
Claremore, OK
10.2017 - 02.2024
- Greeted customers and responded to inquiries with helpful, professional customer service.
- Identified and documented customer concerns with diligent courtesy.
- Worked with service technicians to identify the best solutions and recommend appropriate services to customers.
- Maintained high customer satisfaction with good customer communication by phone, email, and text.
- Worked with top insurance companies in the business on estimates and getting approvals in a timely manner for customers.
- Resolved customer complaints in an efficient and courteous manner.
Education
High School Diploma -
Catoosa High School
Catoosa, OK05-2002
Skills
- Customer service
- Inventory management
- Transaction processing
- Product knowledge
- Complaint resolution
- Communication skills
- Computer Skills
- Microsoft Word/Excel
- Computer Programs
- Infinity and G2 Computer Programs
- Customer feedback
- Information security
- Warranty service
- Typing
- Face to Face Customer Contact
- Phone Communication Skills
Family Man
- Husband to my lovely wife Chelsea with our 6 beautiful children Samuel, River, Aaron, Canaan, twins Willow and Isaac. Motivated by my Faith and Family. honesty and integrity are the result.
Timeline
Service Specialist
Tracker Marine Boat Center
05.2024 - Current
Service Advisor
Lazydays R.V. Center
10.2017 - 02.2024
High School Diploma -
Catoosa High School
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