Neyen Nahuel
New York City
Summary
Dynamic IT Specialist with a proven track record at Epiq Global, adept at project management and E-Discovery. Skilled in conflict resolution and customer engagement, I successfully reduced labor costs by 25% while enhancing service quality. Committed to delivering exceptional results through effective team building and technical support.
Overview
30
30
years of professional experience
Work History
Service specialist
Epiq Global
New York
03.2023 - Current
- Duplicate projects as requested by the client, inventory, and make suggestions as needed to make projects look more presentable, payroll, on a rotating schedule.
- Also, anything they asked of me to do, I did. If I didn’t know, I would be asked to take a crash course online and do what was needed of me.
- E-Discovery utilizing Adobe.
Freelance IT Technician
Modis/Hp/Morgan Stanley
New York
01.2017 - 01.2019
- Last position held: Site Administrator
- Troubleshooting networks, conflict solver with printers nationally, Assisted with Help desk tickets on fixing any IT issues locally
- Customer service, planning projects that deal with the printers/printer network
- Teaching teamwork, assisting with payroll, scheduling for our department, trained clients on how to use the printers properly and how to do minor troubleshooting before calling our department or putting in a break fix ticket, customer engagement
DBA/Office Clerk
N.Y.C.H.S.R.O
New York
11.2010 - 11.2011
- Reviewed medical records, put them in a scheduled manner to be completed, ordering supplies as needed for the office, inventory, Home care department data entry, payroll for the doctors, processed all Blue shield and Blue cross medical records to be reviewed by the coding department, and customer service via phone, customer engagement
Administrative associate level 1/Customer service
H.E.A.P
New York
08.2009 - 06.2010
- Interview candidates applying for financial Assistance, Processed applications, used at my discretion a buy down form to assist in clients to be approved for financial assistance by the federal government, payroll, Courier, customer service, set up appointments calendar, Inventory and ordering supplies, payroll, customer engagement
Operational Manager/On site at FDNY
NRI/Repromax
Brooklyn
04.2008 - 09.2009
- Customer service, payroll, managed staff 9+1 temp.
- Rotating trained staff worked with Webjet administration, managed a budget of $3.5 million, lowered labor costs to 17% from 42%, managed inventory and ordering, handled all special projects for the fire department, and vended the work as needed. Conducted interviews and disciplinary actions as needed, provided on-site reinforcement of our business relationship, scheduled staff, ensured quality control, and performed performance reviews for appraisals. Data entry was completed, a database for the FDNY forms was created, and billing issues that had persisted for over two years were corrected, implementing a better way to handle billing.
- As a project manager for unique companies such as Deutsche Bank in 2010, I worked with the Mayor at the time on this project, helped manage the project for FDNY graduates' training guides, engaged with customers, and managed the appointments calendar.
- E-Discovery using Adobe.
Assistant Manager/trainer/Customer service
Pitney Bowes
New York
06.2005 - 04.2008
- Scheduling managed a staff of 106, Up-sale all products and services, reinforced our business relationship on site with clients, managed special projects from start to end, Webjet administration, Vended work as projects needed, Quality control, troubleshooter for special projects, Disciplinary/corrective action as needed for employees, training new employees and retraining employees as needed, adhering to time restraints for duplication projects, Utilizing software IPRO print/Scanning/Rib stone/Copy+ and E-scans as needed per project, Copy jobs as requested, use of all binding equipment (GBC - Coil - Velo - Wire), have weekly leadership meetings with the staff to give reassurance for future and train them for future open positions/company information goals, Performance reviews for raises, date entry
Shift Manager/Customer Service Representative/IT helpdesk
Superior Group & Glacier
New York
10.2001 - 06.2005
- Scheduling, payroll for shifts, performance reviews for appraisals/raises, disciplinary action as needed, assessed project/inventory for large jobs, negotiated time between projection and the sales team, vended work as needed, managed a staff of 54 employees and work release individuals, trainer for new machinery/software, copied/scanned jobs as needed with IPRO, quality control, and driver as needed.
- I worked with Webjet administration.
- IT assistant administrator, customer engagement to solidify return customers, quality control for all projects.
- E-Discovery using Adobe and keywords.
Assistant manager/IT support
Kinkos
New York City
01.1996 - 10.2001
- Managed a staff of 43, Scheduling, Payroll, key holder, interviewed client and possible employees, hiring as needed, headed up the litigation department, reduced labor cost from 31% to 20%, Customer service, Face to face with corporate client’s engagement, ensured corporate clients established accounts with us, maintained those client accounts, disciplinary action as needed, assessed projects to be done, assisted in managing the P.O.S
- System, conflict management dealing with customers on a day to day basis/listening and solving the issues they may had, quality controlled all projects
Education
Per Scholas Boot camp/school - IT/Cyber Security
Per Scholas
03.2020
Associate - Computer networking minor: internet security
ASA - The College for Excellence
New York, NY04.2016
Associates - Computer Science minor: Business administration
Monroe College
Bronx, NY06.1996
Skills
- Microsoft Office Suite
- IT Help Desk tickets
- Service now
- IT Specialist
- CCNA certification
- A certification
- Cybersecurity certification via CompTIA
- Network Support
- Cisco
- Computer repair
- Time management
- Conflict solver
- People skills
- Key holder
- Project management
- E-Discovery
- Customer service
- IT troubleshooting
- Inventory management
- Payroll administration
- Team building
- Data entry
- Employee training
- Conflict resolution
- Quality control
- Client engagement
- Scheduling
- Technical support
- Cross-functional coordination
- Adaptability and flexibility
- De-escalation techniques
- Calendaring
- Complaint handling
- Shipping procedures
- Refunds processing
- Microsoft outlook
- Relationship building
- Decision-making
- Staff training
- POS systems expert
- In-store support
- Customer relations
- Product knowledge
- Appointment scheduling
- Computer proficiency
- Customer satisfaction measurement
- Product sales
- Store maintenance
- Multi-line phone talent
- Retail store support
- Problem-solving
- Account management
- Typing 35 wpm
- High-energy attitude
- Positive and professional
- Information security
- Email management
- Customer relationship management (CRM)
- Call management
- Assertiveness
- Hospitality and accommodation
- Key holder experience
- Cultural awareness
References
- Reyes Steven Acosta, 570-580-5777
- Julius Brown, 646-523-9535
- Heath/Kala Woodson, 917-662-6562
- Luis Vazquez, 551-208-7463
Affiliations
- Role playing Table top
- Creating/Managing events
Languages
Spanish
Professional
Timeline
Service specialist
Epiq Global
03.2023 - Current
Freelance IT Technician
Modis/Hp/Morgan Stanley
01.2017 - 01.2019
DBA/Office Clerk
N.Y.C.H.S.R.O
11.2010 - 11.2011
Administrative associate level 1/Customer service
H.E.A.P
08.2009 - 06.2010
Operational Manager/On site at FDNY
NRI/Repromax
04.2008 - 09.2009
Assistant Manager/trainer/Customer service
Pitney Bowes
06.2005 - 04.2008
Shift Manager/Customer Service Representative/IT helpdesk
Superior Group & Glacier
10.2001 - 06.2005
Assistant manager/IT support
Kinkos
01.1996 - 10.2001
Per Scholas Boot camp/school - IT/Cyber Security
Per Scholas
Associate - Computer networking minor: internet security
ASA - The College for Excellence
Associates - Computer Science minor: Business administration
Monroe College