Summary
Overview
Work History
Education
Skills
Timeline
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Parker R. Leonard

Saint Charles,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Diplomatic customer service professional with 6-7 years of experience in defining and analyzing customer requests to resolve issues. Accurate in documenting & resolving client requests & issues. Dedicated to maintaining deep knowledge on various policies and procedures. Communicates efficiently and effectively. Hardworking & provides much needed skill in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Service Specialist

IST Management
Tysons Corner, VA
02.2023 - Current
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues, while providing knowledge & friendly service.
  • Maintained in-depth knowledge of Mailing & Shipping services, procedures and policies to offer customers best-in-class support.
  • Provided training to new staff members on the proper use of tools, equipment, supplies, processes. related to service operations.
  • Ensured compliance with applicable laws, regulations, safety standards, and internal policies and procedures when providing service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Demonstrated strong attention-to-detail when performing quality assurance tests after completing a job.
  • Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Reconciles Invoices for AP processing.
  • Monitored emails and promptly forwarded them to proper department or personnel.
  • Experience in printing & scanning
  • Rebuilt & created SOPs for Site-Specific needs
  • Experience in shipping through FedEx/USPS.

Event Staff Member

Born Hospitality
, Virginia
01.2023 - 02.2023
  • Assisted in setting up and breaking down of the event space.
  • Communicated directions to patrons for points in or outside of facility.
  • Sold and served refreshments to customers.
  • Unloaded equipment from trucks to assist in setting up venue for events.
  • Maintained a clean environment by removing trash and debris from around the event area.

Dietary Aide

CenterPointe Hospital
Weldon Spring, MO
07.2022 - 10.2022
  • Cleaning the kitchen & dining hall
  • Preparing various side dishes for meals & packaging snacks laid out in dietary plan.
  • Cleaning and preparing meal carts for rehab units.
  • Rinsed dishes and ran them through the dishwasher.
  • Documented the necessary inventory/meal orders
  • Maintained a safe working environment by following all safety protocols.
  • Engaged with residents to provide positive and enriching experiences.
  • Cleaned and maintained dining room during and after each meal service.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Set up trays and food service carts to deliver food to residents.
  • Served specific meals to patients with special dietary needs.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Education

Some College (No Degree) - Medical Billing & Coding

Remington College -Mobile
Mobile, AL

Skills

  • Problem-Solving Abilities
  • Quality Assurance
  • Documentation Review
  • Office Experience
  • Microsoft Office Suite
  • Filing
  • Customer Relationship Management (CRM)
  • Data Entry
  • Multi-Task Management
  • Typing Proficiency
  • Administrative Support

Timeline

Service Specialist

IST Management
02.2023 - Current

Event Staff Member

Born Hospitality
01.2023 - 02.2023

Dietary Aide

CenterPointe Hospital
07.2022 - 10.2022

Some College (No Degree) - Medical Billing & Coding

Remington College -Mobile

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Parker R. Leonard