Brandon Steffes
Hart,MI
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
7
7
years of professional experience
Work History
Service Specialist
Cottage Works
04.2022 - 11.2025
- Operated power tools safely and efficiently during installation projects.
- Maintained inventory of spare parts needed for quick repairs or replacements when necessary.
- Assembled and maintained physical structures, using hand and power tools.
- Positioned vehicles, machinery, equipment, physical structures and other objects for assembly or installation, using hand tools, power tools, and moving equipment.
- Prepared work stations for use by mechanics and repairers.
- Transferred tools, parts, equipment, and supplies to and from workstations and other areas.
- Held and supplied tools, parts, equipment, and supplies for other workers.
- Lifted heavy objects without assistance when needed for installation projects.
- Built seawalls, installed docks, maintained lawns, and performed basic landscaping around the shop.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
Line Cook
Fraternal Order of Eagles
04.2020 - 03.2022
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
- Measured ingredients for recipes and portioned servings.
- Proficiently operated various kitchen appliances such as grills, ovens, fryers and other equipment.
- Communicated effectively with co-workers to ensure timely delivery of orders.
Dishwasher
Big Hart Brewing Company
05.2019 - 08.2019
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls.
- Maintained adequate levels of clean tableware for dining room and kitchen.
- Kept work area and equipment clean throughout shift.
- Utilized time management skills to complete tasks within designated deadlines.
- Followed established procedures for proper storage of clean dishes, glasses, flatware, pots, pans.
Education
High School Diploma - undefined
Hart High School
Hart05.2019
Skills
- Problem-solving abilities
- Critical Thinking
- Customer Service
- Active Listening
- Problem Resolution
- Documentation
- Team Development
- Staff Training
Timeline
Service Specialist
Cottage Works
04.2022 - 11.2025
Line Cook
Fraternal Order of Eagles
04.2020 - 03.2022
Dishwasher
Big Hart Brewing Company
05.2019 - 08.2019
High School Diploma - undefined
Hart High School