Han Kim
Hanover,MD
Summary
Versatile professional with a proven track record in enhancing client satisfaction at Pitt Ohio LLC through expert conflict mediation and robust client retention strategies. Excelled in cross-functional coordination and quality assurance controls, boosting operational efficiency. Demonstrates exceptional problem-solving abilities and Microsoft Office expertise, driving significant improvements in service delivery. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Service Specialist
IST Management Services
08.2022 - Current
- Responded to customer requests for products, services, and company information.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered prompt service to prioritize customer needs.
New Car Sales Representative
Auto Nation Chevrolet
01.2022 - 08.2022
- Responded to customer enquiries via telephone and email.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
Operations Supervisor
Pitt Ohio LLC
07.2017 - 01.2022
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
- Conducted research to address shipping errors and packaging mistakes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked production and quality control systems to proactively identify deficiencies.
Delivery Driver
Tri State Linen
12.2016 - 06.2017
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept detailed records of deliveries and money received from customers.
- Documented mileage, deliveries, pickups, customer issues and damages.
Store Owner
Self Empolyed
01.2013 - 12.2016
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased sales by [Number]% with special displays and promotions.
- Managed day-to-day business operations.
Education
High School Diploma -
Parkville High SChool
Math And Science06-2011
Skills
- Client Retention Strategies
- Cross-functional coordination
- Data Entry
- Report Generation
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Data Collection
- Quality Assurance Controls
- Technical Support
- Microsoft PowerPoint
- Microsoft Outlook
- Administrative Support
- Professional telephone demeanor
- Executive management support
- Courteous demeanor
- Microsoft Office expertise
- Adaptive team player
- Problem-solving abilities
- Conflict Mediation
- Clerical Support
- Critical Thinking
- Microsoft Excel
- 10-Key
Languages
Korean
Native or Bilingual
Timeline
Service Specialist
IST Management Services
08.2022 - Current
New Car Sales Representative
Auto Nation Chevrolet
01.2022 - 08.2022
Operations Supervisor
Pitt Ohio LLC
07.2017 - 01.2022
Delivery Driver
Tri State Linen
12.2016 - 06.2017
Store Owner
Self Empolyed
01.2013 - 12.2016
High School Diploma -
Parkville High SChool
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