Jason Farmer
Gallatin,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Specialist
Ecolab
Nashville, TN
04.2018 - Current
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Promoted company services, products, and special offers to encourage sales growth.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Managed a large route of commercial accounts in the middle Tennessee area which included restaurants, hotels, and retail
Managing Partner
Sanders Ferry Pizza and Pub
Hendersonville, TN
03.2016 - 02.2018
- Negotiated contracts with suppliers, vendors, and clients.
- Ran day to day operations of the restaurant including: food and beverage ordering, scheduling, budgeting, and customer service
- Provided guidance and mentorship to staff
- Marketing and promotion of restaurant
Server,bartender, General Manager
Black Eyed Pea Restaurant
Hendersonville, TN
03.2012 - 03.2016
- Provided excellent customer service to guests and answered inquiries regarding services, products, and prices.
- Developed and maintained positive relationships with customers through courteous interactions and prompt resolution of issues.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Ran day to day operations of the restaurant including: scheduling, food and beverage ordering, inventory, and customer service
Education
High School Diploma -
05.1995
Skills
- Inbound and Outbound Calling
- Upselling and Cross-Selling
- Data Entry
- Product Knowledge
- Call Management
- Appointment Scheduling
- Consultative Sales
- Paperwork Processing
- Complaint Resolution
- Scheduling
- Prioritization
- Quality Control
- Product Education
- Schedule Mastery
- Adaptive Team Player
- Creative Problem Solving
- Customer Relationship Management (CRM)
- Reading Comprehension
- Conflict Resolution
- Tactful and Diplomatic
- Coordination
- Senior Leadership Support
- Documentation
- Microsoft Office Suite
- Call Center Operations
- Courteous Demeanor
- Positive and Professional
- Staff Training
- Problem Resolution
- Client Relations
- High-Energy Attitude
- Professional Telephone Demeanor
- Account Management
- Customer Relations
- Quality Assurance Controls
- Stocking and Replenishing
- Microsoft Excel
- Route Management
- Product Sales
- Service Upselling
- Microsoft Outlook
- Sales Closing
- Credit Card Payment Processing
- Customer Service
- Problem-Solving Abilities
- Critical Thinking
- Delivery Scheduling
- Order Processing
- Calendaring
- Sales Expertise
Certification
- Trained operator license for forklift, and boom lift
- Certified by the TN Department of Agriculture category 7 solicitors license
Timeline
Service Specialist - Ecolab
04.2018 - Current
Managing Partner - Sanders Ferry Pizza and Pub
03.2016 - 02.2018
Server,bartender, General Manager - Black Eyed Pea Restaurant
03.2012 - 03.2016
Bel Air High School - High School Diploma,
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